Business Development Manager KAM Chinese English proficiency
Description
As the Key Account Manager, you will focus on client retention, building long-term loyalty, and deepening relationships with our existing enterprise accounts across automotive OEMs, dealership groups, and digital marketing agencies. You will act as a trusted strategic advisor to C-level executives and marketing leaders, ensuring they maximize value from our cutting-edge AI marketing suite. This role focuses entirely on account management and client success—there is no cold outreach or new client acquisition required.
Key Responsibilities
Client Retention & Loyalty: Proactively manage a portfolio of existing enterprise automotive accounts to ensure high client satisfaction, long-term retention, and seamless contract renewals.
Relationship Management: Build and nurture deep partnerships with executive leadership, dealership Sales directors, and partners.
Consultative Account Management: Analyze clients' performance, presenting optimized configurations of our AI Software, and analytics solutions to drive ongoing ROI.
Risk Mitigation & Account Health: Track engagement metrics, identify churn risks early, and resolve high-priority client concerns effectively.
Account Strategy & Expansion: Manage end-to-end renewal negotiations and identify organic expansion opportunities within your assigned accounts.
Candidate Requirements
Work Experience
+1 years of experience in account management, customer success, or client retention within at least one of the following domains:
(Plus, not mandatory) Automotive Industry: Managing relationships with OEMs, regional dealership networks, or automotive technology partners.
B2B SaaS: Account management or success experience with enterprise software platforms
Track record of maintaining high retention rates and strong client satisfaction scores.
Language Capabilities (Must have)
Chinese: Fluent in Chinese required; Native Chinese speaker highly preferred.
English: Business fluent or native level required for cross-border teams and global communication.
Key Skills
Strong interpersonal, relationship-building, and negotiation skills.
Problem-solving mindset with a consultative approach to client retention.
Ability to understand and communicate the ongoing business value of AI marketing technologies.