Business Development Manager, NALA

Job Overview

Nova Global is looking for a proactive, strategic Business Development Manager to drive commercial growth across the NALA region.

The role combines winning new business, building long-term partnerships and coordinating cross-functional projects to deliver scalable cross-border logistics and e-commerce solutions for clients shipping to and from the Americas.

You will be the key link between NALA clients and Nova Global’s internal teams. You will make sure new clients onboard successfully, grow the commercial portfolio in the region and keep NALA growth aligned with Nova Global’s regional and global goals.

Requirements

• 3+ years in Business Development, Sales or Commercial roles, preferably in logistics, cross-border e-commerce or express delivery
• Proven experience with clients or partners in US
• Understanding of the NALA logistics landscape: US/Canada/LatAm customs and import rules, last-mile carriers, marketplaces (Amazon, Mercado Libre, Shopify ecosystem, etc.)
• Strong negotiation skills and the ability to engage stakeholders at different levels, including C-level
• Strategic, analytical mindset, with the ability to turn market data into commercial actions
• Experience running multi-step client projects that involve several departments
• Excellent communication and presentation skills; fluent English
• Willingness to work with Americas time zones (partly overlapping with CET)
• A high degree of ownership, accountability and independence

Key Responsibilities

New Business & Sales Development

• Find and pursue new business opportunities across the US. markets (hunter role)
• Run qualification calls and needs assessments, and present tailored commercial solutions for cross-border shipping to and from the Americas
• Develop offers, negotiate terms and oversee the onboarding of new clients

Onboarding & Implementation

• Coordinate pre-launch and post-launch stages with Operations, Finance, Customs and Product teams
• Make sure SOPs, tariffs, customs documentation and compliance requirements for NALA lanes are prepared and approved
• Track early client performance and start improvements when needed

Client Relationship Development

• Work closely with Account Managers to drive satisfaction, retention and portfolio growth in the region
• Identify cross-selling and up-selling opportunities
• Support clients through integration and ongoing commercial communication

Market Intelligence & Strategy

• Monitor NALA market dynamics, regulatory changes (customs, duties, trade policy), competitor moves and e-commerce trends
• Share insights with regional leadership to support strategic decisions and pricing updates
• Contribute to the NALA and global sales strategy and take part in MSR/QSR reviews

Cross-Functional Collaboration & CRM Discipline

• Work with Operations, Finance, Marketing and E-commerce Support to give clients a seamless experience
• Keep CRM records structured and log all client interactions accurately
• Give the Head of Region clear business updates, forecasts and insights

Join our Dream Team to achieve ambitious goals, develop and implement innovative technologies, optimize processes, enhance customer experience, and build trust and loyalty among clients worldwide.
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