Business Development & Partnership Manager
Our Journey
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
About the Role
We're looking for a Business Development Manager to join ShopBack's Merchant team in Hong Kong, driving business development across selected strategic categories including co-branded card, travel rewards, and finance partnerships. You'll evaluate, negotiate, and manage key merchant partners that support our business goals, owning everything from prospecting through to long-term relationship management.
What You'll Own
- Drive business development efforts across selected strategic categories, including co-branded card, travel rewards, and finance partnerships
- Evaluate, negotiate, and acquire or manage key merchant partners that support the company's business plan and goals
- Achieve agreed business success metrics within schedule
- Conduct market and prospective client research for target categories, establishing long-term, positive merchant relationships
- Develop ideas for merchant campaigns, managing the process and execution end-to-end
- Research and prospect new business partners and market opportunities
- Collaborate with cross-functional teams to shape go-to-market strategy and execution plans
What We're Looking For
Must-have:
- 3+ years of experience in Account Management, Business Development, or Partnerships
- Strong understanding of the e-commerce landscape and consumer trends in Hong Kong
- Excellent communication and negotiation skills, comfortable with mid- to senior-level stakeholders
- Good stakeholder management skills to drive outstanding results
- Ability to derive and convey actionable insights from research and data
- Self-motivated, driven, and an effective problem solver
- Demonstrated use of AI tools to improve workflow and efficiency
Nice-to-have:
- E-commerce background
- Creative, out-of-the-box thinker for merchant acquisition and campaign ideas
ShopBacker Traits
- Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
- Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
- Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
- Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.
What's in it for ShopBackers
- Career growth opportunities to take on greater challenges that help you realise your ambitions.
- Be part of a winning team on a journey to global scale.
- Competitive compensation based on performance.
- Candid, open, and collaborative culture where feedback is valued.