Business Development & Project Manager

Business Development ● Identify and develop new business opportunities with homeowners, interior designers, architects, developers and contractors. ● Build and maintain long-term relationships with clients and business partners. ● Prepare project proposals and business presentations. ● Represent the company at networking events, exhibitions and industry activities. Project Management ● Coordinate projects from consultation through completion. ● Liaise with clients, suppliers and internal teams to ensure smooth project execution. ● Monitor project schedules, progress and quality standards. ● Ensure projects are delivered according to agreed timelines and customer requirements. Service Excellence ● Deliver professional and responsive customer service throughout the project lifecycle. ● Understand customer requirements and provide suitable decorative surface recommendations.

● Handle customer enquiries and resolve issues promptly. ● Maintain strong customer relationships and ensure a positive customer experience. Interior Design Knowledge & Product Styling ● Develop knowledge of interior design concepts, decorative finishes and product applications. ● Recommend suitable colours, textures and finishes that complement different interior styles. ● Assist clients in selecting products that meet both functional and aesthetic requirements. ● Work closely with designers and project stakeholders to achieve the desired design outcome. Sustainability Knowledge & Awareness ● Develop knowledge of environmentally sustainable decorative surface solutions. ● Promote eco-friendly materials and responsible product selection. ● Support the company's sustainability initiatives and educate customers on the benefits of sustainable products. Market Research & Trend Analysis ● Conduct market research on customer preferences, competitor activities and industry developments. ● Monitor interior design, furniture and decorative surface trends. ● Analyse market information and recommend new business opportunities. ● Share market insights with management to support business planning and product development. Customer Relationship Management ● Maintain accurate customer and project information using the company's CRM system. ● Monitor customer engagement and project progress. ● Support digital workflow improvements to enhance operational efficiency and customer experience. Continuous Learning ● Participate in structured On-the-Job Training (OJT) and professional development programmes. ● Continuously improve knowledge in business development, project management, customer experience and industry best practices. ● Apply newly acquired knowledge and skills to improve business performance.