Business Development Representative - Hospice
At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.
Arc Hospice & Palliative Care is dedicated to compassionate, community-rooted end-of-life care. As an Account Liaison, you’ll represent Arc Hospice & Palliative Care with purpose and compassion, building trusted relationships with referral partners, supporting families, and expanding access to care in across Dallas County with focus on Nursing Homes and other facilities. Every life follows a unique arc and your outreach helps ensure each one is met with comfort, dignity, and respect.
Overview
The Account Liaison is responsible for building and maintaining relationships with referral sources to promote awareness of Arc Hospice & Palliative Care services. This field-based role generates new business opportunities, supports referral conversion, and serves as a key representative of Arc within the community. The Liaison collaborates closely with operational and clinical leaders to ensure alignment between referral needs and service capabilities. This is a performance-driven role focused on consistent outreach, education, and engagement across the assigned territory.
Key Responsibilities
- Represent Arc Hospice & Palliative Care in the community with professionalism and compassion.
- Develop and maintain strong relationships with physicians, hospitals, nursing homes, assisted living facilities, senior communities, and other referral partners.
- Meet with patients and families to review hospice philosophy, explain services, answer questions, and obtain signed consents for care.
- Educate healthcare providers and community members on hospice and palliative care services.
- Conduct in-services, presentations, and community outreach events to raise awareness.
- Support referral generation and facilitate timely communication with the intake and clinical teams.
- Identify opportunities for partnership or collaboration to enhance access to care.
- Track outreach activities and maintain accurate records in accordance with company documentation standards.
- Maintain awareness of competitor activity and market trends in the assigned territory.
- Participate in team meetings and contribute to ongoing strategy and planning discussions.
- Support the company’s mission to deliver high-quality, person-centered care.
- Maintain confidentiality and adhere to all HIPAA regulations.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree preferred.
- Minimum of two (2) years of experience in healthcare sales, business development, or marketing; hospice or home health experience strongly preferred.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to educate diverse audiences about hospice services with clarity and empathy.
- Highly organized, self-directed, and goal-oriented.
- Proficient with Microsoft Office and electronic medical record systems.
- Valid driver’s license and reliable transportation required.
- Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
- Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, compassion, and integrity.
The compensation range for this position is shown below and reflects the expected pay range for the role. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices.
Final pay is determined based on factors such as experience, licensure, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.
Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.
Skills
As published by greenhouse · 9 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (2)
- Preferred First Name optional
- Were you referred to this position by a current Arc Hospice & Palliative Care or Hand in Hand Hospice employee? If yes, please list their full name. If not, type N/A. optional
Pick from a list (7)
- Are you legally authorized to work in the United States?
- Will you now or in the future require visa sponsorship to work in the U.S.?
- This role may require travel between offices, patient homes, facilities, and inpatient settings. Do you have reliable transportation and the ability to work in these environments?
- Have you previously worked for Arc Hospice or any of its affiliates?
- I understand that a background check may be required as a condition of employment.
- This is a performance-driven, field-based role that involves frequent in-person visits to healthcare facilities, senior communities, and patient homes. Are you comfortable conducting face-to-face outreach and discussions about hospice services?
- Do you have a minimum of 1+ years experience as Account Liaison preferably in a hospice setting?