Business Development Representative
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Description
At Johnson Brothers Ford Lincoln we pride ourselves on delivering an exceptional customer experience. We are looking for an energetic, motivated, and tech-savvy Business Development Center (BDC) Representative to join our growing team. If you have a passion for customer service, great communication skills, and love a fast-paced environment, we want to hear from you!
Responsibilities of the Business Development Representative:
- Lead Engagement: Promptly respond to inbound phone calls, internet inquiries, and live chats from customers interested in purchasing a vehicle or scheduling service.
- Appointment Setting: Guide customers through their inquiries and successfully schedule appointments for dealership visits.
- Outbound Outreach: Conduct outbound follow-up calls, texts, and emails to warm leads, past customers, and unsold showroom visitors.
- CRM Management: Document all customer interactions and update profiles in our Customer Relationship Management (CRM) software with high accuracy.
- Team Collaboration: Coordinate closely with our Sales and Service managers to ensure seamless transitions for customers arriving at the dealership.
Requirements of the Business Development Representative:
- Communication: Exceptional verbal and written communication skills with a confident, friendly phone demeanor.
- Tech Skills: Proficiency with computers; experience with CRM systems (e.g., VinSolutions, Elead, Reynolds & Reynolds) is a big plus.
- Resilience: A positive attitude with the ability to handle objections and maintain motivation during high-volume call periods.
- Experience: 1–2 years of experience in customer service, call centers, telemarketing, or hospitality preferred.
- Reliability: Strong organizational skills, attention to detail, and a track record of punctuality.
What We Offer (Benefits & Perks)
- Competitive base pay plus an aggressive, uncapped bonus structure
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holiday pay