<Business Development & Special Projects Manager> [CCP for Retail Professionals and Associates

Job Summary

Support the growth of retail, e-commerce, and hospitality businesses by engaging customers, driving sales, assisting marketing efforts, developing products, and managing new business projects.

Responsibilities

Retail & Customer Experience

• Deliver excellent customer service by providing tailored product recommendations to meet customer needs
• Build and maintain customer relationships to encourage repeat business and loyalty
• Assist in organizing and executing tastings, workshops, and customer events to enhance engagement
• Implement initiatives to improve the overall customer experience in retail settings

Sales & Business Development

• Support retail and corporate sales activities to achieve business targets
• Develop corporate gifting options and establish partnership opportunities to expand market reach
• Follow up promptly with customers and sales leads to convert opportunities
• Research and identify new markets and sales opportunities to drive business growth

Product & Merchandising

• Maintain attractive and effective product displays and promotional materials to boost sales
• Assist in launching new products and managing seasonal campaigns to increase product visibility
• Identify and evaluate new Japanese food and beverage products for potential inclusion
• Collaborate with suppliers to explore and develop new product opportunities

Digital & Marketing

• Support website management and update online product listings to ensure accuracy and appeal
• Assist in planning and executing social media and digital marketing campaigns to increase brand awareness
• Create simple, clear content for products, brands, and promotions to engage customers

New Projects

• Explore opportunities for importing new Japanese food products to diversify offerings
• Support the development of new retail outlets and innovative retail concepts
• Assist in creating new products, events, and customer experiences to attract and retain customers
• Contribute to special projects and identify new revenue opportunities to support business expansion

Operations

• Coordinate with warehouse and operations teams to ensure smooth workflow and product availability
• Support stock planning and monitor product availability to meet customer demand
• Assist in preparing basic sales and marketing reports to track performance and inform decisions