Business Gift Associate

The Business Gifting Associate (BGA) provides comprehensive administrative and operational support to sales reps. This role focuses on coordinating processes, maintaining data accuracy, supporting service and ensuring smooth day-to-day operations across departments.

Key Responsibilities

• Provide day-to-day administrative support to Sales Representatives.
• Assist with order processing and ensure accurate entry into company systems.
• Maintain and update customer records, opportunities, and activities within the system.

Customer Support & Coordination

• Serve as a point of contact for customer inquiries and direct requests to the appropriate Sales Representative.
• Coordinate follow-up activities.
• Assist with onboarding new customers and managing account documentation.
• Ensure timely communication with customers regarding orders, requests, and status updates.

Required Skills & Qualifications

• Strong organizational and multitasking skills
• High attention to detail and data accuracy
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Experience with CRM, ticketing, or ERP systems preferred
• Excellent written and verbal communication skills
• Ability to prioritize workload and meet deadlines
• Problem-solving mindset with a proactive approach
• Experience supporting customer service or operations teams is a plus

Preferred Experience

• 2–5 years in administrative support, customer support operations, or coordination roles
• Familiarity with service workflows, case management, or order processing
• Experience working cross-functionally with sales, service, and operations

Key Competencies

• Time management and prioritization
• Collaboration and teamwork
• Process orientation and continuous improvement
• Adaptability in a fast-paced environment