Business Head (Facilities Management)

Job Description – Business Head (Integrated Facility Management Services)

Location: Pune
Industry: Integrated Facility Management Services (IFMS)
Experience: 20+ Years
Reporting To: Promoter(s)

Role Purpose

Our client is a rapidly growing player in the Integrated Facility Management Services (IFMS) industry. We are seeking an accomplished Business Head to lead the organization's business operations with complete ownership of growth, profitability, operational excellence, and client satisfaction across PAN India operations.

The incumbent will be responsible for driving strategic business expansion, developing new market segments, strengthening client relationships, leading large-scale operations, and ensuring sustainable revenue and profitability growth while maintaining the highest standards of service delivery and compliance.

Key Responsibilities

1. Business Growth & Strategic Expansion

• Develop and execute business strategies aligned with the organization's long-term vision and growth objectives.
  
• Identify, evaluate, and drive expansion into new industry segments and emerging markets.
  
• Create and implement segment-specific growth plans to accelerate business development.
  
• Support new client acquisition initiatives and strengthen client retention strategies.
  
• Build and maintain a strong market presence and industry network.
  
• Explore international business opportunities and stay abreast of global IFM market trends.
  
• Collaborate with leadership teams to identify strategic partnerships and growth opportunities.
  

2. Operational Excellence

• Ensure seamless delivery of IFM services across multiple locations nationwide.
  
• Establish and maintain high standards of operational efficiency, service quality, and customer satisfaction.
  
• Ensure compliance with SOPs, Service Level Agreements (SLAs), statutory regulations, and safety standards.
  
• Drive continuous improvement initiatives focused on productivity enhancement and operational optimization.
  
• Implement best practices and process improvements to strengthen service delivery capabilities.
  
• Monitor operational performance and ensure consistent achievement of client expectations.
  

3. Financial Ownership & Profitability Management

• Own and manage the complete business P&L.
  
• Drive revenue growth while maintaining healthy profitability margins.
  
• Oversee budgeting, forecasting, billing, cost control, and financial planning processes.
  
• Monitor key financial metrics, including profitability, cash flow, and DSO (Days Sales Outstanding).
  
• Identify opportunities for cost optimization without compromising service quality.
  
• Ensure effective financial governance and risk management practices.
  

4. Team Leadership & Organizational Development

• Lead, mentor, and inspire a large multi-functional workforce across locations.
  
• Manage and oversee operations involving 12,000+ employees.
  
• Foster a culture of accountability, performance excellence, and employee engagement.
  
• Develop and strengthen second-line leadership capabilities.
  
• Drive talent development, succession planning, and retention initiatives.
  
• Ensure effective workforce planning and deployment to support business growth.
  

5. Client Relationship & Risk Management

• Build and maintain strong relationships with key clients and stakeholders.
  
• Act as the senior escalation point for critical operational and service-related issues.
  
• Ensure high levels of customer satisfaction through proactive engagement and service excellence.
  
• Identify and mitigate operational risks across business functions.
  
• Lead strategic discussions with clients to drive long-term partnerships and account growth.
  

6. Governance, Compliance & Reporting

• Establish robust governance frameworks and operational controls.
  
• Review and monitor business performance through MIS reports and management dashboards.
  
• Track key business and operational KPIs to ensure achievement of organizational objectives.
  
• Collaborate with corporate leadership on policy implementation, strategic initiatives, and process standardization.
  
• Ensure compliance with all statutory, regulatory, contractual, and organizational requirements.
  

Desired Candidate Profile

Education

• Bachelor's Degree in Engineering (preferred).
  
• MBA or equivalent qualification.
  

Experience

• 20+ years of progressive experience in Integrated Facility Management Services (IFMS) industry.
  
• Proven track record of leading large-scale, multi-location operations.
  

Core Competencies

· Leadership & Team Management

· Client Relationship Management

· Financial & P&L Acumen

· Strategic Planning

· Crisis & Escalation Handling

· Large Workforce Management