Business Integration Analyst

Integration Business Analyst

Location: Remote (with occasional travel to HQ in Wilmslow)

Salary: Competitive

We are the Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.

Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia.

The role

The Integration Business Analyst is a programme-level role responsible for driving deep discovery, requirements definition, and operating model design across Citation Group's post-acquisition integrations.

The role ensures that integration activity is grounded in a thorough understanding of the acquired business — its processes, customers, commercial flows, and operational model — and that this understanding is translated into clear requirements, defined journeys, and a business case that supports sound integration decisions.

Working closely with the Integration Programme Director, Enterprise Architect, and Project-level delivery teams, the IBA is the analytical and design authority for the business dimension of each integration.

1. Deep Dive Discovery & Documentation of As-Is State

• Lead structured discovery of each acquired business at the point of onboarding into the integration programme

• Document current-state processes, systems, data flows, commercial models, and organisational structure

• Produce a clear, evidenced as-is baseline that informs integration design decisions and surfaces early risks

• Ensure discovery outputs are shared with the Enterprise Architect to support end-state architecture design

2. Detailed Requirements Definition

• Translate discovery findings and integration objectives into structured, actionable requirements

• Work with workstream leads and business SMEs to capture functional and non-functional requirements across commercial, operational, technology, and people dimensions

• Own the requirements register for each integration, maintaining traceability from business need through to delivery

• Validate requirements with stakeholders and ensure sign-off prior to solution design

3. Operating Model Definition

• Define the target operating model for each acquired business post-integration, covering organisational structure, roles, processes, and ways of working

• Identify gaps between the current state and the target model, and frame these as integration decisions or workstream inputs

• Ensure the operating model is aligned with Citation Group's wider organisational standards and the specific commercial rationale for the acquisition

4. Customer Journey Mapping for All Cross-Sell Flows

• Map end-to-end customer journeys for all cross-sell opportunities identified through the integration, including entry points, handoff moments, and friction points

• Work with Commercial, Marketing, and Product stakeholders to design target journeys that maximise revenue realisation from the acquired customer base

• Ensure cross-sell journey designs are documented and handed over to delivery teams with sufficient clarity to act

5. Process Design

• Design target-state processes across key integration workstreams, including customer onboarding, account management, billing, support, and offboarding

• Produce process maps (swimlane or equivalent) to the level of detail required for system configuration, training, and operational handover

• Identify process risks, dependencies, and exception flows, and ensure these are captured in the programme RAID log

6. Business Case Alignment

• Support the Integration Programme Director in maintaining business case integrity throughout delivery — tracking whether integration activity remains aligned to the original value creation thesis

• Flag material deviations from the original commercial rationale and bring these to SteerCo attention with supporting evidence

• Contribute to post-integration reviews by evaluating whether business case assumptions proved accurate and documenting lessons for future acquisitions

About you

Essential

• Proven experience as a Business Analyst in complex change, transformation, or integration programmes

• Strong process analysis and mapping skills; able to conduct discovery independently and document findings clearly

• Ability to translate business complexity into structured requirements that delivery teams can act on

• Experience designing operating models or customer journeys in a commercial environment

• Excellent stakeholder engagement skills — comfortable working with senior leaders and operational SMEs alike

• Strong written communication; able to produce high-quality documentation under programme time pressure

Desirable

• Experience in M&A integration or post-deal transformation

• Familiarity with SaaS, eLearning, HR tech, or compliance services businesses

• Exposure to CRM/billing platform migrations (Salesforce, Dynamics, Chargebee, Stripe)

• Understanding of commercial cross-sell and upsell flows

• Experience of working with HR, Payroll, WFM , Health & Safety, Compliance, ISO, verification products would be a bonus

• Project Management skills

• Experience working in a PE-backed, multi-entity environment

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + 8 Bank Holidays : We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra one week of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.