Business Intelligence Analyst
Posted
Summary
Business Intelligence Analyst at the UK's Immigration Advice Authority: builds ETL datasets and real-time dashboards/reports (mainly with Tableau and Tableau Prep), analyses performance data to support evidence-based decisions, and helps shape reporting needs for its outsourced regulatory Case Management System. Fully remote within the UK.
- Job grade: Higher Executive Officer
- Contract type: Permanent
- Type of role: Digital, Intelligence, Operational Delivery
- Working pattern: Full-time
- Number of jobs available: 1
Location
Remote working (anywhere in the UK)
About the job
Job summary
The Business Intelligence Analyst plays a key role in helping the organisation understand its performance, identify opportunities for improvement, and support evidence-based decision-making. The postholder will transform complex data into clear, actionable insights and work collaboratively with colleagues across the organisation to develop practical and accessible reports, dashboards, and analytical products. They will also work closely with our outsourced systems provider to drive the ongoing development and enhancement of the organisation's Regulatory Case Management System.
Job description
Responsibilities include:
- Perform ETL / Data Preparation on live and near live data sources to create datasets suitable for reporting.
- Create and manage data dashboards that provide real-time information on service delivery, outcomes, and performance.
- Analyse quantitative and qualitative data to identify patterns, trends, and areas for improvement.
- Collaborate with teams and senior management to develop reporting mechanisms that are accurate, meaningful, and useful for frontline teams, managers, and senior leaders.
- Translate data into insights turning complex findings into clear, actionable insights for IAA decision-makers.
- Support a data-enabled culture across the organisation by advising on data collection, sharing good practice, and championing the ethical and impactful use of data.
- Ensure data integrity and compliance - working within relevant frameworks (e.g. GDPR, public sector data standards), and internal data management policies.
- Provide input to the ongoing development of the IAA’s regulatory Case Management System, ensuring that future data and reporting needs are taken into consideration during the development of the system.
Additional responsibilities
- The post holder is required to carry out any other duties as reasonably requested by line management that are commensurate with the grade and general scope of the role. This job description is not intended to be exhaustive and may be reviewed and adjusted to reflect the changing needs of the organisation.
Person specification
Essential criteria
- Experience in data extraction, transformation, preparation, analysis and visualisation, using Tableau and Tableau Prep Builder;
- Experience of working across functions including finance and service delivery as a minimum, combining the data from these disciplines to provide a holistic view in reports and dashboards;
- Strong analytical skills with the ability to identify meaningful trends and insights;
- Ability to translate complex findings into clear, accessible insights for a wide range of audiences, including Director-level and senior leaders, non-technical stakeholders, and those with little or no understanding of the IAA;
- Experience of creating dashboards and reports for both internal and external audiences;
- Collaborative and flexible working style, with the ability to build and maintain relationships across teams;
- Strong problem-solving skills and the ability to work in a fast-paced environment;
- Demonstrable experience of using data as a tool for operational and service improvement;
- Educated to degree level in a STEM discipline or equivalent analytical subject (e.g. Business Intelligence & Analytics, Data Analytics, Data Science, Statistics, or a related field).
Desirable criteria
- Knowledge of public sector settings.
- Experience of working with sensitive data.
- Familiarity with accessing Salesforce data.
- Familiarity with reporting from multiple data sources.
- Familiarity with SQL.
Benefits
Alongside your salary of £41,669, Immigration Advice Authority contributes
£12,071 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 28.97%
An information pack on the IAA and full Job Description is attached to this advertisement.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
To apply for this role, please submit a copy of your CV and completed application form (available for download at the bottom of the advert) to recruitment@immigrationadviceauthority.gov.uk by midnight on November 19th 2026.
If you have any issues please contact Recruitment@immigrationadviceauthority.gov.uk
As you apply you will be invited to complete an Equality and Diversity Questionnaire. This is to assist the IAA in ensuring its recruitment processes are fair to all. The questionnaire is not seen by anyone involved in the selection process. Completing the questionnaire is not mandatory, if you do choose to complete please send your completed for too Please send to Astrid.Murray@immigrationadviceauthority.gov.uk
Due to the expected volume of applications, we are unable to provide individual status
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the
Civil Service People Plan (opens in a new window)
and the
Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : recruitment@immigrationadviceauthority.gov.uk
- Email : recruitment@immigrationadviceauthority.gov.uk
Recruitment team
- Email : recruitment@immigrationadviceauthority.gov.uk
Attachments
| Recruitment Pack - Business Intel Analyst Opens in new window (pdf, 229kB) |
| Business Intelligence Analyst August 2026 1.0 Final Opens in new window (pdf, 74kB) |
| Business Intelligence Analyst - Application Form Opens in new window (docx, 84kB) |
| Business Intel Analyst ED&I Questionnaire Opens in new window (doc, 110kB) |
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