Business Intelligence Analyst

Lead the Business Intelligence (BI), Reporting, and Dashboard team in delivering accurate, timely, and meaningful insights to support business decision‑making. Responsible for the development and maintenance of enterprise reports and dashboards using Power BI, SAP BusinessObjects (BO), and SAP Analytics Cloud (SAC), while working closely with stakeholders to improve reporting capabilities, standardize KPIs, and promote data‑driven decision‑making across the organization.

Job Responsibilities

Business Intelligence & Reporting

• Lead the development, enhancement, and support of enterprise reports, dashboards, and analytical solutions.
• Develop and maintain reporting solutions using Power BI, SAP BusinessObjects (BO), SAP Analytics Cloud (SAC), or similar BI platforms.
• Ensure reports and dashboards are accurate, reliable, and meet business requirements.
• Support initiatives to improve reporting efficiency, dashboard usability, and user experience.
• Oversee day‑to‑day reporting operations and resolve reporting‑related issues.

Dashboard & Analytics

• Lead the design and development of management and operational dashboards.
• Work closely with business stakeholders to understand reporting requirements and define meaningful KPIs and metrics.
• Translate business needs into actionable insights through effective data visualization and reporting.
• Monitor dashboard performance, data accuracy, and user adoption, recommending improvements where required.
• Support ad‑hoc reporting and analytical requests from business users and management.

Data Governance & Reporting Standards

• Ensure reporting standards, documentation, and development best practices are followed within the team.
• Maintain and improve data definitions, semantic models, and reporting documentation.
• Promote consistency and accuracy across reporting and dashboard solutions.
• Support report testing, deployment, change management, and release activities.

Stakeholder Management

• Partner with business users to understand reporting priorities and deliver solutions that support decision‑making.
• Collaborate with Data Engineering, Infrastructure, Application, and other technology teams to support BI initiatives.
• Facilitate requirement gathering sessions, user acceptance testing (UAT), and user training where required.
• Coordinate with external vendors and service providers on BI‑related matters.

Team Leadership

• Lead, coach, and mentor a small team of BI Analysts and Dashboard Developers.
• Review team deliverables to ensure quality, accuracy, and timely completion.
• Assign and prioritize work within the team while balancing business needs and project timelines.
• Support team members' professional development and encourage knowledge sharing.
• Foster a collaborative and continuous improvement mindset within the BI team.

Job Requirements

• Bachelor's Degree in Computer Science, Information Technology, Business Analytics or related discipline.
• 7+ years of Business Intelligence, Reporting or Analytics experience.
• Minimum 3 years leading BI or Analytics teams.
• Insurance or Financial Services experience is preferred.
• Strong analytical and problem‑solving skills
• Good communication and stakeholder management skills
• Ability to lead a small team and manage multiple priorities
• Ability to translate business requirements into practical reporting and dashboard solutions
• Continuous improvement mindset with a passion for data and analytics

Required

• Power BI
• SAP BusinessObjects (BO)
• SAP Analytics Cloud (SAC)
• SQL
• Data Visualization and Dashboard Development
• KPI Development and Reporting
• Requirements Gathering and Stakeholder Engagement
• Data Analysis and Insights Generation

Preferred

• Microsoft Fabric
• Snowflake
• Python
• DAX and Power Query
• ETL/Data Integration tools (e.g., SSIS, Apache Airflow, Azure Data Factory)

An aspiring digital insurer in the region, Tune Protect Group operates both Digital Global Travel Insurance and General Insurance businesses in Malaysia (Tune Protect Malaysia), Thailand (Tune Protect Thailand) the United Arab Emirates (Tune Protect EMEIA - Europe, Middle East, India and Africa). With footprints in more than 50 countries globally, we offer a range of tailored non‑life insurance coverage products that are relevant to the needs of customers, protecting their life’s journeys and adventures. In line with our tagline, “Insurance Simplified”, we simplify and create a more efficient means of access and engagement through digital channels to our products. We remain committed to be there for our customers, shareholders, employees, and business partners for the long‑term.

Perks

• Medical
• Miscellaneous allowance
• Education support
• Dental
• Sports (e.g. Gym)
• Vision
• Opportunity to work on overseas projects