Business Intelligence Change Manager
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About Us
The Keolis Group is a global leader in multimodal public transport solutions and trusted partner for transport authorities worldwide. Every day, Keolis moves 9 million passengers efficiently and reliably, connecting communities and supporting sustainable mobility. As the custodian of Adelaide’s passenger rail network, Keolis is committed to delivering excellent customer service and ensuring the reliability of Adelaide Metro’s fleet and infrastructure. Guided by our ‘Zero Harm’ and ‘Think Like a Passenger’ philosophies, we foster a culture of safety, innovation, and collaboration. Our team is at the heart of everything we do, ensuring a positive impact on the communities we serve.
As we continue to shape the future of Adelaide’s rail network, we are looking for talented individuals to join our team and contribute to this exciting journey.
The Opportunity
We are currently seeking a Business Intelligence Change Manager to be involved in a business wide system transformation project. This is a 12 month fixed term opportunity to shape how Keolis Adelaide uses information, makes decisions and delivers services across Adelaide’s rail network.
You will bring together people, processes and data to improve reporting, clarify accountability and strengthen data-informed decision making. You will influence senior stakeholders, embed sustainable ways of working, support contractual obligations and KPIs, and deliver measurable improvements for the business and the South Australian community.
Key Responsibilities
- Lead business intelligence and improvement initiatives from discovery through implementation, adoption and benefits realisation.
- Shape business information needs and improvement priorities in partnership with leaders and operational teams.
- Translate business needs into clear data, reporting and analytical requirements, including KPIs, business rules and acceptance criteria.
- Deliver practical, reliable and user-focused analytical solutions with business intelligence, data and technology teams.
- Simplify complex processes and shape effective solutions through stakeholder discovery, analysis and design.
- Embed lasting change through targeted engagement, communication, training and readiness activities.
- Define baselines, targets and benefit measures, and demonstrate performance improvements after implementation.
- Build capability by coaching leaders and teams in business improvement, change management and data-informed decision-making.
- Strengthen consistent data definitions, ownership, quality, privacy and governance across reporting and improvement initiatives.
About You
We are looking for someone who brings:
- Demonstrated success leading complex business change and solving operational problems across diverse environments.
- Experience working within complex contractual and commercial environments, balancing customer obligations, shareholder expectations and internal business needs.
- Strong data storytelling skills, with the ability to present analysis clearly to executive, technical and operational audiences.
- Working knowledge of data governance, data quality, privacy and information management principles.
- A proven ability to engage and influence senior leaders, customers, corporate stakeholders, operational teams and subject-matter experts.
- Experience translating contractual, customer and organisational requirements into clear business requirements, process improvements and measurable outcomes.
- The ability to collaborate with business intelligence, data and technology teams to turn business needs into practical analytical solutions.
- A diploma, degree or relevant certification in engineering, mathematics, science, information management, business analysis or a related field is desirable.
Please note: You do not need to meet every listed expectation to apply. If you’re interested, we encourage you to submit your application and allow our team to assess your suitability.
What We Offer
- Competitive Remuneration: Enjoy a salary package that reflects the unique value you bring, your skills and your contributions.
- Free, secure, on-site parking.
- Balance work and life with hybrid options and flexible hours
- A Collaborative Team Environment: Be part of a highly supportive and inclusive team that values team-work and shared success.
- Diversity, Equity, and Inclusion: Join a workplace that is committed to fostering diversity and ensuring equal opportunities for all.
- Leadership Development: Access bespoke leadership programs to help you grow and excel as a leader.
- 24/7 Employee Assistance and Critical Incident Support: Access confidential support whenever you need it, including counselling and assistance during critical events.
How to Apply
Interested? Click “Apply Now” to submit your cover letter and resume. For any inquiries, contact ka-recruitment@keolis.au
Closing Date: 19th November 2026 (Note: Keolis Adelaide does NOT accept applications via email)
Selection Process
To ensure suitability for this role, successful candidates may be required to complete:
- National Police Check
- Due diligence and reference checks
- Right-to-work verification
- Rail Safety Medical assessment (including drug and alcohol screening, where applicable)