Business Intelligence & Digital Transformation Manager

Salary: RM 9,000 – RM 10,000 per month

Join Our Growing Team at Vistage Malaysia and Be Part of a Globally Recognized Multinational Company!

💼 Perks & Bonuses:

• Hybrid work flexibility that combines working from home and in the office

• Annual overseas retreats

• 1-month contractual bonus + performance bonus

• Travel & parking allowance + work phone

• Insurance: dental, optical, GPA, GTL, CI, and GHS

📈 The Opportunity

We are looking for a hands-on and business-oriented Business Intelligence & Digital Transformation Analyst to support and improve our internal systems, reporting, automation, and operational processes.

This is not a highly specialized enterprise IT role. Instead, we are looking for someone with broad practical experience across business systems, IT support, applications, reporting, and operational technology, someone comfortable wearing multiple hats and supporting internal stakeholders directly.

You will work closely with the CEO, CIO, and our IT vendors, taking ownership of day-to-day digital operations, reporting initiatives, system coordination, and process improvement projects.

This role offers strong exposure, autonomy, and a potential long-term growth path into a Digital Transformation Lead or Digital Director role.

Key Responsibilities:

Business Intelligence & Analytics

• Develop, maintain, and improve Power BI dashboards, management reports, and performance metrics to support business decisions.

• Translate business questions into clear analysis, actionable insights, and recommendations for management and department stakeholders.

• Improve data quality, reporting accuracy, consistency, and accessibility across departments.

• Use Excel, Power Query, and relevant data tools to prepare, validate, and analyze business data.

CRM Upgrade & Business Systems

• Coordinate the CRM upgrade with internal users and the implementation vendor, including requirements gathering, project planning, testing, and implementation follow-up.

• Translate business needs into system requirements, process documentation, and practical solutions.

• Coordinate user acceptance testing (UAT), maintain issue logs, follow up on defects, and support timely resolution.

• Support data preparation and migration activities, working with stakeholders and vendors to validate migrated information. Previous CRM migration experience is desirable but not mandatory.

• Monitor vendor deliverables, project timelines, dependencies, and implementation risks, escalating issues when required.

• Support business systems after implementation and coordinate with vendors or managed service providers to investigate and resolve system or data issues.

Digital Transformation, Automation & AI

• Identify manual processes, reporting gaps, and workflow inefficiencies, then recommend practical improvements or automation.

• Explore suitable AI-enabled and digital solutions that can improve productivity, data handling, and business processes.

• Coordinate digital initiatives from requirements through delivery, ensuring that changes are documented and adopted by users.

• Maintain system documentation, configurations, and standard operating procedures to support continuity and effective knowledge transfer.

Stakeholder & Project Management

• Work independently to manage priorities, coordinate stakeholders, and deliver agreed outcomes.

• Bridge business and technical teams by clearly communicating requirements, progress, risks, and solutions.

• Provide management with regular updates on project status, key issues, decisions required, and expected business impact.
  
  

Required Skills & Experience:

• At least 5 years of relevant experience in business intelligence, data analytics, business analysis, business systems, or digital transformation is required.

• Strong hands-on proficiency in Microsoft Power BI, including dashboard development, data modeling, and reporting.

• Strong Excel skills, including Pivot Tables and Power Query.

• Working knowledge of SQL; Python is an advantage.

• Experience gathering business requirements, coordinating stakeholders, and delivering systems or process improvement projects.

• Experience with CRM or ERP platforms such as Zoho, Salesforce, or HubSpot is an advantage.

• Strong project coordination and vendor management skills, with the ability to manage deliverables and follow through on issues.

• Able to work independently, exercise sound judgment, and communicate effectively with both technical and non-technical stakeholders.

  
  

Kindly click “Quick Apply” if you are ready to join us today!