Business Intelligence Engineer, Amazon Customer Service

Description Amazon's Customer Service organization is seeking a Business Intelligence Engineer to join the Data Analytics Support Hub. Customer Service is the heart of Amazon. Our vision is to be Earth's most customer-centric company, and this team plays a central role in understanding why customers need to contact us and how we can prevent those contacts from happening in the first place. The Advanced Analytics team is evolving Quality and Escalations analytics from descriptive reporting ("wha…