Business Line Manager - Swap
You will take full ownership of the Swap business line, driving its revenue, take rate, and volume while building and defending forecasts and understanding every driver behind performance shifts. You will own the competitiveness of the in-wallet quote experience, keeping the competitive quote auction healthy and holding partners accountable to their execution commitments. You will manage, grow, and negotiate with a bench of swap partners across CEX-swap, DEX-aggregator, and on-ramp providers, managing concentration risk and onboarding new providers to close coverage gaps. You will run the business line with operational rigour, covering incident management, error-rate reduction, and performance monitoring. You will act as the definitive source of truth on Swap, querying data directly and translating analysis into decisions and partner conversations. You will work across Product, Technology, Finance, Legal, Pricing, and Marketing to ship improvements and resolve issues, while staying sharp on the competitive swap and on/off-ramp landscape to inform positioning and the partner roadmap.
Responsibilities
- Own full accountability for Swap revenue, take rate, and volume
- Build and defend the revenue forecast and act on drivers of weekly movement
- Own the competitiveness of the in-wallet quote experience including quote quality and execution slippage
- Keep the competitive quote auction healthy and hold partners to execution commitments
- Manage, grow, and negotiate with swap partners across CEX-swap, DEX-aggregator, and on-ramp providers
- Manage concentration risk and build substitutability among partners
- Onboard new providers to close coverage and cross-chain gaps
- Run incident management, error-rate reduction, and quote and performance monitoring
- Protect the reliability of existing partners and features
- Query data directly to size opportunities and risks quantitatively
- Translate analysis into decisions and partner conversations
- Drive execution across Product, Technology, Finance, Legal, Pricing, and Marketing
- Maintain understanding of the swap and on/off-ramp competitive landscape and provider economics
Requirements
- Demonstrated ability to own a business line, product, or revenue stream end to end
- Strong track record of using data and metrics to drive decisions
- Comfort querying data directly, SQL / Snowflake experience a strong plus
- Proven results negotiating and managing external partners on pricing, terms, and performance
- Sales or business development experience is highly valued
- Evidence of running something with rigour, managing operational risk and reducing errors
- Proven ability to align resources and drive complex cross-functional initiatives without direct authority
- Experience in a high-volume transactional or service-revenue business is highly desirable
- Fintech or equivalent service experience is a must
- Crypto experience is a strong plus
- Strong appetite for what AI can bring to analysis and operations is a must
- Total English fluency
Benefits
- Hybrid work policy allowing work from home up to 3 times per week
- Health and Life Insurance
- Opportunity to become a shareholder in Ledger
- Commuter allowance
- Learning & Development training solutions