Business Management and Control Support Specialist

Purpose of the Role:
Responsible for implementing regional operations policy, workflow or process enhancements in the Branch to deliver operational efficiency and develop processes and procedures to mitigate operational risk to the Branch

Strategic：

• Plan and consider a controlling framework and collaboration between departments for ensuring efficient operation.

Customer：

• Deliver a high quality of service to customers to enhance function's reputation and meet customer's expectations.
• Work in partnership with regional office to implement regional projects at a branch level.
• Work in partnership with colleagues in Operations to provide advice on MUFG Operations policies and procedures.
• Work in partnership with Operations department to investigate incidents including conduct interviews, collect data and contribute to recommendations to mitigate incidents in the future.
• Work in partnership with Operations departments/Head Office to identify, assess and develop processes and workflows by ensuring it aligns to MUFG policies and delivers operational efficiency.

Other/Control：

• Contribute to process enhancements for Operations department and ensure the project aligns to MUFG policies and delivers operational efficiency.
• Review Operations exceptional handling application from the Branch and seek approval.
• Provide complex policy interpretation and guidance on local MUFG policies.
• Develop recommendations for continuous improvement.
• Prepare or coordinate reports on projects performance and recommend appropriate actions.
• Cooperate to investigate any incidents within the department by preparing incident reports and providing recommendations to mitigate risk in the future.
• Prepare documents for  internal and external audits within the department by preparing documentation as required
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
• Adhere to all company policies as well as guidelines.

Job Requirements:

• Degree qualified.
• Desirable to have at least 4~8 years of relevant experience.
• Strong communication skills with the ability to influence others.
• Strong stakeholder management skills to collaborate with other departments.
• Strong knowledge of project management, to support operations department in delivering projects.
• Good knowledge of Operations system, policies, process and workflows
• Proficient in English

We regret to inform that only shortlisted applicants will be notified.