Business Manager - Agent Recruitment - North

About the role

We are looking for a Business Manager (BM) for Agent Recruitment for the Bilbao Territorial Directorate, with a key role in the development, revitalization, and growth of an agent network. The position aims to guarantee the achievement of commercial objectives in the Individuals, Companies, and Life businesses, ensuring sustainable and profitable growth.

About the company & team

Hello!

I'm Mariana, a recruiter for this position. Traveling is one of my greatest joys, and what makes it even more special is being able to share those experiences with my family and our beloved cat, Rosita.

Maybe this is the tenth job posting you've read today, whether you're on the couch with Netflix in the background or in the middle of a career change... and they all start to look the same.

Let me be clear: at Zurich, we're not perfect, but we're pretty awesome! And if you want to know why, keep reading.

First of all, THANK YOU for taking an interest in our company. We know that searching for new opportunities can be a challenge, but... don't worry, everything comes in time!

Let's get to the point! I'll try to summarize our DNA for you in 2 points:

• We love volunteering, but we prefer to be activists for change. How? By focusing on young people at risk of social exclusion or fighting climate change through actions such as reforesting forests in Madrid and Doñana National Park. In 2024 we completed more than 20,000 hours of activism.
• In Zurich, we say it loud and clear: we are proud of our colors and we believe that a diverse team makes a difference. Here, we don't talk about disability, we talk about ability. Being your true self is our priority, with no closets to hide in and no glass ceilings to break. 50% of our management positions are held by women (including the Executive Committee).

Did you know we produce our own podcasts about sexual identity? We are building a company where everyone is welcome.

And you might be wondering: Mariana, what's a day in the life like wearing the Zurich jersey? I love that you asked (I wondered the same thing myself):

What will your main responsibilities be?

Lead, manage, and develop an assigned panel of agents, driving their growth and professionalization, and ensuring the achievement of commercial objectives under criteria of profitability and quality.

Your role combines commercial management, people development, and strategic business vision:

Agent recruitment and management:

• Identify, attract, and select new agents for the network.
• Evaluate candidates and formalize their onboarding.
• Guarantee an adequate operational rollout for new agents.

Business revitalization and development:

• Maintain a continuous relationship with agents, both in person and remotely.
• Monitor commercial objectives and results.
• Detect growth opportunities in the market, anticipating trends and competitor movements.

Agent monitoring and development:

• Accompany agents in their professional development through career plans.
• Conduct mentoring and follow-up sessions.
• Identify deviations in results and activate improvement and mitigation plans.

Additional information

Don't worry, I'm not going to ask you to save the planet or to meet 100% of the requirements:

• Strong orientation to results and business vision.
• Ability to lead and influence without direct hierarchical dependency.
• Analytical skills and data-driven decision-making.
• Proactivity, autonomy, and organizational skills.
• Excellent communication and interpersonal skills.
• Experience in commercial management and business development.
• Valuable experience in managing agent networks or indirect channels.
• Experience in managing clients or key accounts.
• Knowledge and proficiency in digital and collaborative tools (Teams, Power BI, CRM, among others).

Right now, you're either feeling that excitement like when a pair of pants fits perfectly, or you're thinking, "this isn't for me" (and if it's not, no worries—we'll cross paths again in the future). You can play matchmaker and share my contact with anyone you think might be a good fit.

At Zurich, we really enjoy life, we love living it to the fullest. You'll tell me how we can make you happy, but I love being able to balance my work and personal life. Here, flexible working hours and true digital disconnection are a reality.

#PorSerDeZurich, you can choose the benefits that best suit your needs. We already know that, to each their own.

• We offer you a mega-flexible hybrid model.
• We believe in the philosophy of learning by doing, so you can move to other areas locally or internationally through our "Talent in Motion" program. And to keep supporting your development and growth: English classes, training, and a personalized mentoring program.
• We want to shake up your expectations about flexible compensation. With our benefits package, you can choose what works best for you and your needs: health insurance, childcare, training, restaurant tickets... and much more!
• We love putting smiles on people's faces, and at Zurich we know that's easier than it seems, which is why we're activists. And why not dedicate a whole day to the cause you care about most?
• Referral bonus if you recommend a talent like you. We're not looking for anyone perfect, but if you know someone who's awesome, share my contact with them—I'd love to meet them.
• If you have a competitive spirit, at Zurich we're going for gold! Marathons, races, gym discounts, and much more. 3, 2, 1... warm up, here we go!
• Are you more of a beach person or a mountain person? You'll get 25 vacation days, plus the insurance day and your birthday off, so you can enjoy what you love most. But don't be fooled—real disconnection. Because yes, we all deserve a little break and to enjoy life, which is short.
• At Zurich, we think about your future and offer you a pension plan and life insurance.
• We're always looking for the best prices for you! You'll have access to thousands of discounts on insurance and banking products.

If you've made it this far, THANK YOU for reading. What did you think? Are we awesome or what?

If you felt butterflies in your stomach and think we're a good match, send up smoke signals—or your CV, if smoke isn't your thing.

And to wrap things up, do you want to know what other people at Zurich think? I'd say we're still ranked at the top in Top Employers Spain as our calling card, but I encourage you to check out our Glassdoor profile so they can tell you themselves. No tricks, no gimmicks.

I hope to meet you very soon.

Mariana Malnis