BUSINESS MANAGER

POSITION OBJECTIVE:

Under the direct supervision of the Property Manager, the Business Manager is responsible for the management of resident activities, leasing, and marketing of the property. This role also develops a supportive environment for all residents to ensure retention.

GENERAL DESCRIPTION-ESSENTIAL FUNCTIONS (KEY JOB RESPONSIBILITIES AND ACTIVITIES)

Resident Retention

• Oversee all aspects of resident activity programs
• Manage planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.

Leasing

• Manage the property’s hot list and maintain at least 3-5 files updated for occupancy
• Assist in marketing and leasing efforts to maximize the occupancy of the community
• Prepare marketing plans and develop new strategies and programs designed to meet leasing and occupancy goals
• Greet prospects and qualify by covering all criteria (complete guest cards)
• Record all telephone and in person visits on appropriate reports
• Inspect model and available vacant market ready units
• Demonstrate community and apartment product knowledge to clients’ needs by communicating the features, benefits, and close the sale
• Have prospects complete application, secure deposit in accordance with Fair Housing requirements
• Update availability report (process applications for approvals (credit checks, rental history, etc.).
• Submit applications to Property Manager for final approval
• Secure new resident’s signatures on appropriate paperwork prior to move-in
• Orient new move-ins to the community
• Monitor renewals. Distribute and follow up on renewal notices
• Monitor advertising effectiveness
• Gather information about market competition in the area and file

Administrative

• Accept rental payments and give to Property Manager.
• Type lease and complete appropriate paperwork and input information on YARDI System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
• Maintain current resident files.
• Assists LOMCO Compliance Department with Annual and Interim Certification for resident.
• Conducts recertification and interim interviews per HUD and LOMCO requirements and forwards all compliance documentation to Compliance Department for processing
• Ability to understand and explain legal documents (i.e. leases and addenda).
• Processes Statement of Security Deposit Accounting (SODA)
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Write articles and distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Other Duties

• Attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.
• Assist in submitting required internal and external reports.
• Maintain files, records, rental agreements and other documents.
• Schedule maintenance repairs, generate and file completed work orders and follow-ups, as appropriate.
• Assist in resident move-in/move-out procedures and unit inspections.
• Maintain a businesslike and professional appearance.
• Be available by cell phone for emergencies.
• Assist the Property Manager with special projects and administrative tasks.
• Other duties as assigned.