Business Manager

BUSINESS MANAGER

Reports To: Branch Manager

Essential Responsibilities

The Business Manager's duties include, but are not limited to, supervising employees to ensure accurate and timely fulfillment of responsibilities and filing accurate, timely monthly, quarterly, and annual reports.

Serve as the primary administrative and accounting support partner to the Branch Manager, ensuring accurate financial operations, efficient office management, and exceptional customer service.

Accounting & Financial Responsibilities

• Process and approve vendor invoices in accordance with company policies and procedures. Balance cash drawer and post payments. Prepare deposit slips for the bank
• Maintain vendor accounts, reconcile statements, and resolve discrepancies in a timely manner.
• Process daily credit card settlements and ensure accurate transaction recording.
• Analyze credit information and make sound credit decisions that support the company's financial interests while minimizing risk.
• Assist with accounts payable preparation, bookkeeping activities, and financial record maintenance.
• Prepare and compile financial and operational reports to support management decision-making.
• Investigate, reconcile, and resolve accounting errors, billing issues, and customer account concerns.
• Maintain organized financial records and documentation in compliance with company retention policies.
• Utilize DSI Dealer Software, Microsoft Office, and other accounting-related systems to maximize accuracy and productivity.

Administrative & Office Operations

• Coordinate office operations and administrative procedures, including filing systems, information management, and clerical processes.
• Maintain appointment calendars, perform data entry, and support other administrative functions as needed.
• Order and manage office and dealership supplies while monitoring inventory levels.
• Coordinate internal meetings, events, team activities, meals, and other logistical arrangements.
• Review, prioritize, and respond to emails and correspondence professionally and efficiently.
• Greet and assist customers, vendors, and visitors to ensure a positive experience.
• Prepare professional correspondence, reports, and business communications.
• Obtain, distribute, and maintain information and documentation through electronic, mail, and shipping channels.
• Copy, file, and maintain business records and documentation.

Customer, Vendor & Dealership Support

• Build and maintain positive working relationships with customers, vendors, staff, management, and external business partners.
• Coordinate closely with Sales Representatives to prepare, review, and process dealership documentation to ensure accuracy and compliance.
• Work directly with lienholders to obtain, verify, and manage financing, title, registration, and release documentation.
• Maintain current knowledge of state and industry regulations related to vehicle titling, registration, and financing transactions.
• Serve as a Notary Public, or obtain certification within a designated timeframe after hire.

Human Resources Support

• Maintain personnel files and gather required employee documentation.
• Manage employee timecards and related administrative processes.
• Conduct new-hire orientation and administrative onboarding activities.
• Distribute and communicate HR-related information, including benefits, training, and company announcements.

Additional Responsibilities

• Implement corporate records management procedures for retention, protection, retrieval, transfer, and disposal of records.
• Support continuous improvement of office and accounting processes.
• Perform other duties and special projects as assigned.