Business Office Coordinator

Business Office Coordinator

Viewcrest Health Center (St. Francis Health Services of Morris) | Duluth,MN | Full-Time | $20.02 - $39.06 per hour

About Us

Our mission is expressing Christ’s love by providing care that values every human life. Viewcrest Health Center is a skilled nursing community built on integrity, commitment, respect, excellence, service, and stewardship, and our business office is a key part of that mission.

Position Summary

The Business Office Coordinator is the primary on-site business office lead for our care center. You’ll keep resident billing, deposits, and accounts payable accurate, timely, and compliant. You’ll work closely with the Administrator and our corporate finance and revenue cycle teams, and you’ll be a friendly, knowledgeable contact for residents and families with billing questions. This role reports to the Controller II.

Responsibilities

• Serve as the main point of contact for business office operations, including resident billing coordination, deposits, and front-end office workflows
• Coordinate with the Revenue Cycle Associate on billing, including timely communication of census, payer, and leave-of-absence changes
• Process resident payments and daily deposits, and prepare and distribute resident statements
• Answer billing questions from residents and families with courtesy and professionalism
• Monitor accounts receivable and follow up on past-due balances with leadership and corporate partners
• Coordinate accounts payable by collecting, scanning, and routing invoices for approval, and resolving questions with vendors and departments
• Review payables reports and registers for accuracy before payment processing
• Track and document fixed assets and capital purchases
• Maintain organized, accurate, and compliant business office records
• Protect the confidentiality of resident and employee financial information, follow internal controls, and escalate discrepancies promptly
• Look for ways to improve business office workflows and the customer experience

Qualifications

Required

• High school diploma or GED
• 2+ years of experience in a business office, administrative, accounting support, billing, or revenue cycle role
• Proficiency with accounting software and Microsoft Office
• Strong analytical and problem-solving skills
• Clear written and verbal communication skills

Preferred

• Associate degree in business administration, accounting, finance, healthcare administration, or a related field (or equivalent experience)
• Experience in healthcare, long-term care, assisted living, or senior services
• Experience with accounts payable, resident billing, payroll support, or revenue cycle processes
• Experience with an electronic accounting system
• Experience helping residents and families with billing or financial questions
• Working knowledge of GAAP and state reimbursement rules

Pay and Benefits

Pay: $20.02 - $39.06 per hour

• Health, dental, and vision insurance, plus other voluntary benefits
• $75/month employer HSA contribution with the health insurance plan
• Paid Leave Time (PLT) for personal use
• Earned Sick and Safe Time (ESST), accruing up to 48 hours per year
• 403(b) retirement plan with employer match once eligibility requirements are met

Schedule and Physical Requirements

• Full-time (1.0 FTE), 40 hours per week, non-exempt (hourly)
• Office setting within the care center; mostly computer work, with some walking and standing
• Ability to lift up to 25 lbs (files, reports, supplies)

Equal Opportunity Employer

St. Francis Health Services of Morris, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs. Applicants who need an accommodation for the application or interview process may contact Human Resources.

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