BUSINESS OFFICE MANAGER

Position Summary:
Under general supervision of the Revenue Cycle Director, The Business Office Manager oversees the Billing, Accounts Receivable and Collections staff. This role will ensure maximizing patient revenue through timely and accurate submission of claims, collection and posting of payments. Improving patients, physician and customer relations by developing efficient processes and building and maintaining good working relationships with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
• Oversee the Billing, Accounts Receivable, Collection staff, and Admissions & Patient Registration.
• Ensure timely and accurate billing of claims.
• Improve billing, AR and collections processes to minimize errors and increase revenue.
• Ensure all payments are processed and posted timely and accurately to patient accounts.
• Optimize revenue by meeting timely filing requirements, maximizing billing revenue and collections, and resolving denied/rejected claims.
• Follow-up on denied and rejected claims to avoid timely filing and bad depth write off.
• Implement and update policies and procedures.
• Collaborate with other departments to resolve billing and collections issues and improve overall processes.
• Supervise, train and mentor staff to ensure high performance and professional development.
• Prepare and distribute performance evaluations to staff on an annual basis.
• Conduct regular team meetings to communicate updates and address issues.
• Ensure compliance with all regulatory requirements and rules of insurance carriers.
• Responsible for overall analysis and reporting of revenue cycle activities.
• Manage Key Performance Indicators.
• Generate AD Hoc reports as requested.
• Assist with the internal and external audits.
• Perform other duties as assigned.