Business Office Manager

Position Summary

The Business Office Manager (BOM) is responsible for overseeing the financial, administrative, and human resource functions of the community. This role ensures accurate billing, payroll coordination, regulatory compliance, and efficient business operations while supporting leadership and maintaining a high standard of professionalism.

Key Responsibilities:

Financial Management

• Manage resident billing, including private pay, long-term care insurance, and other payer sources (MCO)

• Ensure accurate and timely invoicing, collections, and account reconciliation

• Monitor accounts receivable and follow up on outstanding balances

• Maintain resident trust accounts and ensure proper documentation and reconciliation

• Assist with budgeting, expense tracking, and financial reporting

• Assist with invoice paying, reconciliations as needed

Payroll & HR Coordination

• Process or coordinate payroll submissions, ensuring accuracy of hours, PTO, and overtime

• Maintain employee personnel files in compliance with state and company requirements

• Support onboarding, orientation, and offboarding processes

• Assist with conducting background checks in accordance with regulatory and company requirements

• Track and ensure compliance with background checks, training, and certifications

Administrative Operations

• Serve as the primary point of contact for office operations and administrative support

• Maintain organized and compliant records for residents and staff

• Support leadership with reporting, audits, and operational tracking

• Coordinate vendor invoices, contracts, and payments

Compliance & Regulatory Support

• Ensure compliance with state regulations (DHS 83, 89 as needed) related to financial and administrative functions

• Maintain documentation required for surveys and audits

• Assist leadership in preparing for and responding to regulatory reviews

Customer Service & Communication

• Serve as a resource for residents and families regarding billing questions and financial matters

• Communicate professionally and promptly with internal teams, vendors, and external partners

• Maintain confidentiality of all resident and employee information