Business Office Receptionist
Description
JOB TITLE: Business Office Receptionist DEPARTMENT: SFP Business Office
JOB RELATIONSHIP:
Responsible to: Business Office Manager
Responsible for: Not responsible for anyone
Interrelationships: Works cooperatively with all hospital departments, medical staff,
patients, and visitors.
JOB SUMMARY:
Greeting all types of patients, face-to-face or over the phone, making appointments and directing them to the proper department. Competes patient registrations which includes accepting co-pays, patient payments, and logging them onto the daily payment spreadsheet.
JOB QUALIFICATIONS:
Experience: Business office experience, medical setting preferred. Computer proficiency required.
Education: High School or equivalent required.
Req. Cert./
Registration None required.
Job Duties: (This list may not include all of the duties assigned)
- Answer inquiries and obtain information from customers, visitors, and other interested parties.
- Register patients and collect co-pays including scanning of insurance cards and ensuring all information is correct.
- Understands the appointment scheduling software and the way each type of appointment is made.
- Scans insurance EOBs.
- Prepare necessary paperwork for appointments including CDL’s and HIPAA forms.
- Address basic account questions from patients and enter personal payments onto the daily payment log.
7. Provide clear messages to medical staff, from phone calls and walk-ins, in regard to patient requests.
8. Assist with extra duties as requested by Office manager/Supervisor.