Business Office Support

Shift Type: Part time, 20 hours per week

Job Description

Works in the business office of the center in the areas of Patient Services, Payment Posting, Reception, and/or General Office. May assist internal or external credentialing professionals in completing documents necessary for physician and/or mid-level privileges.

As a representative of this facility, all comments, attitudes, actions, and behaviors have a direct effect on the center's image and perceptions of quality service. Interaction with patients, physicians, referral sources, guest, visitors, volunteer workers, co-workers, supervisors, vendors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork that is congruent with the center's standards and guidelines to promote positive relations.

Responsibilities

• Greets all arriving patients in a friendly and professional manner.
• Responsible for opening and/or closing procedures for the center.
• Answer phones in a pleasant manner and deal with physicians offices and patient needs expeditiously.
• Completes pre-registration and makes sure that authorization has been obtained from the physician's office prior to surgery.
• Completes all insurance verifications and clearly documents in the patients accounts .
• Completes all patient calls related to scheduling and billings.
• Completes necessary paperwork for registration and uses a computer system to generate information for surgical/special procedures.
• Maintains logs for cancelled surgeries/procedures.
• Performs various duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes as needed.
• Patients with a financial responsibility are contacted immediately and informed of the center’s payment policies as well as offered payment options if necessary.
• Collects all required payments in accordance with surgery centers financial policies
• Complete chart preparation, data entry, collections.
• Other duties as assigned by Business Office Supervisor or Business Office Manager.
• Maintain a clean and safe work environment.
• Other duties as assigned.