Business Operations Administrator

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office for Students with Disabilities (OSD) works to support networks, schools, and families with all issues related to special education including instruction, interventions, and legal and compliance support. OSD supports strategic utilization of resources, aligning them to our strategic plan and district priorities, to increase student achievement.

Job Summary\:

Reporting to the Director of Business Operations, the Business Operations Administrator will be responsible for administering OSD’s day to day logistical operations, strategic planning processes, and coordinating and leading cross-functional projects. In addition, they will be responsible for streamlining organizational structures and processes for the department. This role will be working collaboratively with senior leadership and department teams to develop and implement procedural and policy standards for each function of the department and in compliance with the IDEA, ADA, EEOC, and other relevant policies and regulations. This is a full-time exempt position that will be paid for time worked on a salary basis.

The Business Operations Administrator will be held accountable for the following responsibilities\:

• Lead cross-functional initiatives and streamline operational workflows, partnering with subject matter experts and OSD leadership to implement robust process controls and develop risk management plans that ensure fidelity to project specifications and strict adherence to regulatory and internal compliance standards
• Establish and manage robust KPI frameworks to evaluate departmental performance, identify sub-optimal trends through data visualization and propose data-driven solutions to enhance operational efficiency
• Supervise, develop, and manage performance of a team of direct reports providing support in the following areas, including but not limited to, OSD talent coordination, call center operations, communications, and office administration
• Facilitate the Office’s strategic planning processes; Consult and advise teams within the office and collaborate with senior leadership on any findings
• Administer day to day logistical operations for the office
• Other duties as assigned