Business Operations Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

• Assists Operations team by attending or leading meetings.
• Collects quantitative data from internal cross functional teams and external customers to complete analysis to generate reports and operational dashboard.
• Assist with coordinating project within the operation
• Point of Contact for JIRA Tickets, applying maintenance messages to Web and phone system
• Assist on monthly software releases, User acceptance testing and following up with operational teams to close tickets
• Prepares and Reports to provide to client
• Provide project support by scheduling meetings and preparing materials for leadership and client
• Understands basic knowledge of the overall business organization, operating processes, and any governing policies and regulations over the program.
• Ability to drive projects from inception to completion with a defined timeline
• Ability to be dynamic to drive multiple projects in a fast-paced environment

Qualifications:

• 3+ years’ experience working with technical development teams to implement solutions
• Excellent skills in Microsoft word, excel, power point, Visio, Microsoft project and outlook
• Customer Contact Center experience preferred; Chat, Email, Walk in Center, Production Processing & Call Center
• Customer Service Excellence driven
• Strong verbal and written communications
• Excellent organizational skills
• Preferred JIRA Ticketing System Knowledge
• Knowledge of PCI – Payment Card Industry standards and requirements preferred

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.