Business Operations Analyst I

Key Responsibilities:

• Develop, maintain, and distribute recurring and ad hoc operational reports and dashboards.
• Analyze data from multiple sources to identify trends, variances, and opportunities for process or performance improvements.
• Support business teams by providing accurate, timely, and meaningful reporting on key metrics and KPIs.
• Collaborate with cross-functional teams to define reporting needs and improve data accuracy and availability.
• Assist in automating data collection and reporting processes to improve efficiency.
• Create documentation and standard operating procedures for reporting processes.
• Conduct quality assurance checks on data and reports to ensure accuracy and completeness.
• Provide insights and recommendations based on data analysis to support business planning and decision-making.

Requirements:

• Minimum of 2 years of experience in business analysis, operations, or data reporting.
• Strong proficiency in Microsoft office tools (inclusive of PPT, pivot tables, excel formulas, charts), Power BI, Tableau, (or other BI tools is a plus).
• Basic understanding of SQL or database querying is desirable but not necessary.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• High attention to detail with a commitment to data accuracy.

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided or with a team.
• College or university degree required or the equivalent work experience that provides exposure to fundamental theories and concepts.

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Impacts the accuracy of own work.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Asks questions and checks for understanding.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Assists the Business Intelligence team by attending meetings.
• Collects data from internal and external customers to generate reports and operational dashboards.
• Prepares operational reports to facilitate decision-making.
• Provides operational support by scheduling meetings and preparing materials for leadership.
• Develops basic knowledge of the organization, operating processes, and governing policies or regulations.
• Performs other duties as assigned.
• Complies with all policies and standards.