Business Operations Analyst II
Job Track Description:
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Able to complete work self-guided and with a team.
- College or university degree required.
General Profile
- Requires knowledge and experience in specific field.
- Will acquire higher-level knowledge and skills.
- Develops an understanding of the company, processes, and customers.
- Uses existing procedures to solve standard problems.
- Receives moderate guidance and direction from others.
Functional Knowledge
- Requires expanded conceptual understanding of theories, practices, and procedures.
Business Expertise
- Uses an understanding of key business drivers to accomplish work.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
- No supervisory responsibilities.
- Provides informal guidance to new team members.
Problem Solving
- Uses existing procedures and technical experience to solve problems.
Interpersonal Skills
- Exchanges complex information and ideas effectively.
Responsibility Statements
- Facilitates working sessions to meet operational and customer goals.
- Acts as the customer liaison to ensure work processes are efficient and effective.
- Identifies and organizes data to produce meaningful views of operational performance.
- Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
- Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
- Examines and recommends changes or improvements to policies, quality, and problem resolution.
- Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
- Performs other duties as assigned.
- Complies with all policies and standards