Business Operations Coordinator
About the Role
At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we’ve honed since 1859. We are seeking a highly organized, service-driven Business Operations Coordinator to join our team in Syracuse NY. This is an exciting opportunity to play a pivotal role in keeping our branch operating seamlessly while delivering an exceptional experience to both our clients and internal teams.
What You’ll Be Doing
Coordinate digital communications, including management of centralized inbox, on behalf of the Remote Advice team
Manage to Service Level Agreements for timely responses to email communications and phone calls
Manage the postal mail, including outgoing/incoming on behalf on Financial Professionals
Assist in the onboarding of new hires, including coordination of office equipment (laptops and other electronics)
Support ad hoc operational and local administrative tasks (Microsoft excel, word, PowerPoint general knowledge) to support Remote Advice goals
- Manage the Remote Advice Field Program operations (Advisor Assist, Service Release, etc.) and work closely with the management team to support KPIs
This position is a full-time, hybrid role, requiring at least 3 days a week in the Syracuse office location with core hours (8\:00 AM–5\:00 PM EST) to ensure consistent, real-time support and a high-quality customer experience.
The base salary range for this position is $56,000- $60,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits\: Equitable Total Rewards Program