Business Operations Coordinator

Provide operational and project coordination support to the Business Enablement function, assisting with execution of key initiatives and ensuring smooth day-to-day business processes.

Responsibilities

Operational & Business Support

• Support the Business Head with coordination of day-to-day activities and deliverables

• Assist in managing business processes across functions such as operations, reporting, and implementation

• Act as a point of contact for internal queries and direct them appropriately

Project Coordination

• Assist with planning and coordination of projects and initiatives

• Track progress, timelines, and deliverables

• Identify risks or delays and escalate where necessary

• Maintain project documentation

Reporting & Administration

• Compile and maintain reports and documentation

• Ensure accurate tracking of key metrics and activities

Continuous Improvement

• Support process improvement initiatives

• Assist with documentation, process mapping, and basic analysis

Qualifications & Experience

• Bachelor’s degree (or working towards one) in Business, Commerce, or related field

• 2–4 years’ experience in operations, project coordination, or business support

• Exposure to corporate or professional environments (BPO, Tech, Financial Services advantageous)

Skills

• Strong organisational and coordination skills

• Attention to detail

• Good communication and interpersonal skills

• Basic project coordination ability

• Problem-solving mindset

• Ability to manage multiple tasks and deadlines

• Proficiency in Microsoft Office (Excel advantageous)