Business Operations & Customer Service (13212)

YOUR ROLE

Be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, supply execution and service performance through best-in-class customer service.

Pro-actively act as the official and reliable information source for customer demand and execution constraints...

Customer orders & executions management

-Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing set up (exceptions exist for Distribution).
-Maintain and optimize backlog: update requests, monitor confirmations & deliveries. Capture customer signals to improve forecast accuracy, as applicable.
-Ensure adherence to the agreed terms (RD changes, inventory control) and drive issue resolution working with divisions and supply chain organizations
-Provide the short-term manufacturing request through customer delivery forecasts, operational demand management, complimenting customer POs, as applicable.
-Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions
-Support billing and shipping requirements in coordination with Finance, Logistics, and Trade Compliance
-Ensure disciplined last-mile execution to achieve quarter-end billing targets (e.g. JIT, DSI)
Supply & Logistics Management

-Translate key supply drivers (internal/ external inventory, GITs, constrained demand, PLDs, demand layering) into a clear and reliable supply commitment to customer through capacity visibility, quality service setup, and in alignment with sourcing agreement obligations.
-Manage consignment and buffer stock agreement (VMI contracts, LTI agreements)
-Proactively manage shipment risks: resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements
-Oversee customer set up, following the governance standards and customer requirements, as applicable
Customer communication & Escalation

-Lead customer communication on operational topics (lead-time, delivery status, improvement)
-Support direct customer or distributor inquiries (claims, RMAs, compliance data, documentation)
-Partner closely with the respective sales team, manage escalations, ensuring timely resolution through prompt communication
Capacity & Constraint Outlook

-Develop and communicate forward-looking supply outlooks aligned with allocation and capacity
-Define mitigation strategies and product mix scenarios during constraints

YOUR SKILLS & EXPERIENCES

5-10 years experience
Experienced fulfillment professional with deep expertise in sales processes, demand and supply management, and customer service.
Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
Strong communication skills
Problem solving skills