Business Operations Director
OVERVIEW:
We are looking for a Business Operations Director to build and run the operational engine that scales Customer Success at Quartile. This is an execution role: you turn strategy into shipped processes, working systems, and measurable results — on a defined timeline, with clear owners. You will lead a high-impact portfolio of initiatives across CS, RevOps, Product, Engineering, AI, Finance, and Data, driving operational excellence and AI adoption from opportunity to production.
REQUIREMENTS:
- 8+ years in BizOps, Strategy, RevOps, CS Operations, or consulting, with a track record of shipping operational systems, not just recommending them.
- Has led managers and cross-functional programs to completion under deadlines.
- Strong analytical and structured problem-solving skills. Comfortable in the data (SQL, Power BI, or similar is a plus).
- Executive presence and stakeholder management: can push senior leaders to decisions and hold peers accountable.
- Builder mindset with bias to action.
- Fluent written and verbal English.
- B2B SaaS and AI-enabled workflow experience preferred.
WHAT YOU’LL DO:
- Run the BizOps portfolio end to end — prioritize by business impact, set deadlines, assign owners, and ship. Every initiative has a target date and a measurable outcome.
- Deliver the CS operating model — capacity planning, workload management, account assignment, and org design — implemented and adopted, not just designed.
- Drive AI adoption in Customer Success from opportunity to production: define requirements, push implementation, and hold teams accountable for usage and results.
- Ship executive dashboards and run the governance cadence — weekly operating reviews, monthly business reviews, and decision-ready reporting for leadership.
- Execute cross-functionally with CS, RevOps, Product, Engineering, AI, Finance, and Data — unblock dependencies, escalate fast, and keep initiatives moving.
- Quantify the impact of every initiative: efficiency gains, productivity improvements, manual work eliminated, customer outcomes, and ROI.
- Build a BizOps team that executes independently — hire, coach, and hold a high bar for delivery.
This is a PJ contract based in Brazil.