Business & Operations Manager – A Leading Facilities and Services Provider

Title: Business & Operations Manager – A Leading Facilities and Services Provider

Location: Singapore

About the Role

Our client is an established and growing business group with diverse commercial interests and operations across multiple sectors, looking for a dynamic Business & Operations Manager to oversee the overall operations of the business.

The successful candidate will be responsible for ensuring the smooth and efficient running of daily operations while maintaining high standards of service, customer satisfaction, staff performance, and operational excellence. This role will also play a key part in driving business improvement, operational efficiency, and sustainable growth.

Responsibilities

As the Business &Operations Manager,

• Oversee the day-to-day operational, administrative, and business functions of the organisation.
• Ensure that resources, manpower, equipment, supplies, and operational processes are managed effectively, while maintaining appropriate SOPs, service standards, and company policies.
• Identify operational challenges and implement improvements to enhance efficiency, productivity, and overall business performance.
• Work closely with internal and external stakeholders, including customers, suppliers, service providers, business partners, and other key stakeholders, to maintain strong relationships and ensure a consistently positive customer experience.
• Lead and develop employees through effective manpower planning, recruitment, training, performance management, and staff development, while fostering a positive, professional, and high-performing work environment.
• Oversee the financial and commercial aspects of the business, including revenue, operating costs, budgets, purchasing, pricing, inventory, and resource utilisation.
• Monitor business performance and identify opportunities to improve cost efficiency, profitability, and commercial outcomes.
• Contribute to business development initiatives by monitoring market and customer trends, developing business relationships, and recommending new services, initiatives, and opportunities for growth.
• Responsible for ensuring compliance with relevant regulations, licensing requirements, company policies, and safety standards, while managing operational risks and maintaining appropriate records.
• Oversee the maintenance and proper use of facilities, equipment, assets, and other resources.
• Regularly monitoring operational and business performance, you will prepare reports and updates for management and drive continuous improvement initiatives across service quality, efficiency, and overall business performance.

Requirements

• The ideal candidate has relevant experience in operations, business management, service management, hospitality, healthcare, retail, or a related environment.
• You should possess strong leadership, communication, customer service, organisational, financial, problem-solving, and decision-making skills, with the ability to manage challenging situation professionally and effectively.
• A hands-on and commercially minded approach ,together with a high level of integrity, accountability, and professionalism, is essential.
• Proficiency in Microsoft Office and other relevant business software will be an advantage.
  

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

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Singapore Employment Agency Personnel No. R22105959

Singapore Employment Agency License No. 16S8069

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