Business Operations Manager

Company Overview

ACE Business Pte Ltd helps businesses find the right IT solutions to drive success. We leverage expertise and partnerships with top vendors to provide tailored recommendations and exceptional support, empowering companies to thrive in a dynamic technology landscape.

Job Summary

The Business Operations Manager ensures smooth, efficient company operations by overseeing administration, project coordination, customer service, workflows, staff, vendor management, and business reporting. This role partners with senior management to enable focus on growth and strategy.

Responsibilities

Operations Management

• Manage daily business operations to ensure seamless workflow and service delivery
• Monitor project progress and ensure timely completion of tasks and initiatives
• Track operational performance and resolve issues or escalations promptly
• Coordinate internal resources and balance workloads to optimize efficiency

Team Coordination & Management

• Oversee staff activities and monitor employee productivity to meet operational goals
• Conduct regular operational review meetings to align team efforts and address challenges
• Support onboarding and training processes to integrate new employees effectively
• Promote accountability and teamwork to maintain a collaborative work environment

Process Improvement

• Develop, maintain, and enhance Standard Operating Procedures (SOPs) for operational consistency
• Identify and implement automation and efficiency improvements using Microsoft 365, Zoho, Power Automate, AI tools, and other systems
• Lead continuous improvement initiatives to optimize workflows and reduce bottlenecks

Customer Success & Service Delivery

• Monitor customer satisfaction metrics and ensure prompt handling of customer requests
• Coordinate customer renewals and follow-ups to maintain strong client relationships
• Support management in resolving customer escalations effectively
• Collaborate with technical and sales teams to uphold high service standards

Vendor & Administration Management

• Coordinate with suppliers and vendors to ensure timely procurement and service delivery
• Oversee office administration activities and manage company documentation and records

Reporting & KPI Management

• Prepare weekly and monthly business reports to inform management decisions
• Monitor operational KPIs and maintain management dashboards for visibility on performance
• Track renewals, projects, sales activities, and overall operational outcomes

Skills & Competencies

• Strong organisational and planning abilities.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities simultaneously.
• High level of accountability and ownership.
• Proficient in Microsoft 365 applications.
• Comfortable using CRM, project management, and productivity tools.
• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is advantageous.