Business Operations Manager

The Business Operations Manager serves as a key operational partner to the Chief Business Officer (CBO) and senior leadership team, driving the systems, processes, and cross-functional alignment that enable Fortem to scale efficiently. This role is responsible for translating strategic priorities into executable operational plans — owning the business rhythm that connects marketing, revenue operations, engineering, manufacturing, customer programs, and finance. The ideal candidate is an analytical, collaborative, and organized individual who thrives in a high-growth, mission-driven environment and is equally comfortable in the data as they are in the boardroom.

Key Responsibilities

• Process Improvement: Conduct efficiency audits across departments, identify bottlenecks, and design scalable workflows that improve productivity and reduce operational friction as the company grows.
• Strategic Planning & Goal Alignment: Partner with the CBO, revenue operations, and department heads to track company-wide goals, KPIs, and performance metrics. Synthesize data into executive-ready insights and recommendations.
• Cross-Functional Collaboration: Serve as a connective tissue across marketing, revenue operations, sales, engineering, manufacturing operations and production, and customer programs — facilitating communication, resolving cross-departmental dependencies, and ensuring strategic alignment.
• Data Analysis & Reporting: Build and maintain operational dashboards and reporting frameworks. Use quantitative and qualitative data to evaluate business performance, surface risks early, and inform strategic decisions.
• Financial Planning & Analysis (FP&A): Partner with Finance and the CBO to support company-wide budgeting, forecasting, and financial reporting cycles. Track performance against plan across departments, identify variances, and surface data-driven recommendations to optimize resource allocation. Support corporate development workstreams — including business case development, financial modeling, and due diligence activities — as directed by the CBO
• Project & Program Management: Lead high-priority, cross-functional initiatives from scoping through delivery. Manage timelines, resources, and stakeholder communications to ensure on-time, on-budget completion.
• Vendor & Tool Management: Evaluate and manage relationships with third-party vendors, software platforms (CRM, ERP, project management), and service providers that support operational efficiency.
• Team Enablement: Partner with HR and department leaders to identify capability gaps across teams and support a high-performance culture.