Business Operations Manager M/F/Mx

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 550+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency.

Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way.

With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.

Learn more about how we use AI in our everyday work.

About the role

Trustpair is hiring a Business Operations Manager for AI & Strategic Projects to join our Business Operations team and help scale our global operations.

Reporting to the COO, you will work across all departments to turn complex challenges into practical systems, projects, and decisions. Your focus will be:

• 40%: internal AI roadmap;

• 40%: strategic, cross-functional projects;

• 20%: critical company-wide processes.

This senior individual-contributor role offers broad autonomy and suits someone who brings structure to complexity, moves from diagnosis to implementation, and makes agentic AI practical, secure, and measurable.

This Paris-based hybrid role requires around 2 office days per week, with an ideal start date of January 2027.

Main Mission

• Turn Trustpair’s AI ambitions into secure, high-value use cases adopted across teams;

• Lead strategic projects that remove friction, close operational gaps, and support growth;

• Strengthen company-wide processes for risk, certifications, knowledge, onboarding, and internal tools.

What you'll do

Deliver Trustpair’s internal AI roadmap (40%)

• Partner with business teams to identify, prioritize, and deliver agentic AI use cases based on their expected impact and feasibility;

• Evaluate, select, and deploy the most relevant AI tools at company level,

• Establish clear frameworks for the responsible use of AI, with particular attention to data privacy, security, and risk management;

• Design and facilitate practical company-wide training to help teammates integrate AI into their daily work;

• Track adoption and business impact across areas such as productivity, quality, revenue, and retention;

• Facilitate internal AI governance through roadmaps, dedicated forums, KPIs, and regular portfolio reviews.

Lead strategic, cross-functional projects (40%)

• Own high-priority projects end to end, from problem framing and analysis to stakeholder alignment and implementation;

• Optimize cross-team processes and redesign operating models for scale;

• Bridge temporary gaps across strategic functions;

• Support strategy and governance through masterplans, decision forums, and follow-up;

• Lead business-tool selection and deployment, from needs assessment to rollout;

• Assess operational risks and drive practical improvements.

Own critical company-wide processes (20%)

• Coordinate certifications and renewals;

• Strengthen risk management through incident monitoring, corrective actions, and clear ownership;

• Improve knowledge management and company-wide onboarding;

• Oversee internal tools, including access, budgets, privacy, vendors, and costs.

What’s in it for you

• At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working

• A rare chance to own a company-wide agentic AI roadmap, from use cases to governance and impact measurement;

• A versatile scope spanning strategy, execution, technology, operations, and risk;

• Direct collaboration with senior leaders and every Trustpair team;

• Visible impact on revenue, retention, productivity, quality, costs, and risk;

• The opportunity to build scalable systems for an international company entering its next growth stage;

• An inclusive, international team that shares ideas, learns quickly, and enjoys working together.

Why join Trustpair? A list of our perks here!

Must-Haves

• A Master’s degree from an engineering or business school, or an equivalent relevant program;

• At least 5 years of experience in structured and multidisciplinary business environments, including experience in a rigorous setting such as management or strategy consulting, M&A, investment banking, venture capital, private equity, or a Chief of Staff position;

• Hands-on startup or scale-up experience, with comfort navigating changing priorities;

• Proven ability to lead complex, cross-functional projects end to end with autonomy;

• Structured problem-solving skills: clarify ambiguity, prioritize, analyze data, and implement sustainable solutions;

• Advanced Excel or Google Sheets skills, including quantitative modeling, plus familiarity with BI tools such as Looker, Metabase, or Tableau;

• Ability to create executive-level presentations and documentation that simplify complexity and clarify next steps;

• Proven use of AI to improve workflows, decisions, or business outcomes, with a strong interest in agentic AI;

• Professional fluency in written and spoken English;

• Excellent organization, prioritization, rigor, and attention to detail;

• A proactive, results-driven approach, from problem identification to implementation;

• A collaborative, low-ego, feedback-friendly style.

Nice-to-Haves

• Experience scaling an agentic AI program across multiple teams;

• Experience in cybersecurity, privacy, or operational risk;

• Experience selecting, deploying, and governing company-wide systems and vendors;

• Experience in B2B SaaS, fintech, or another international, regulated scale-up.

Recruitment Process

• First call with Morgan, Talent Acquisition Specialist — 30 mins, virtual

• Experience interview with Cyrille, COO — 60 mins, virtual

• Case study interview with Cyrille & Michaël, Business Operations Manager — 60 mins, onsite

• Coffee fit with 2 future colleagues — 30 mins, onsite / virtual

• Cofounders interview with Alexandre — 45 mins, onsite / virtual
  

Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.