Business Operations Manager

• Hire and train new employees

• Handle promptly and professionally any guest complaints and report accordingly, with a key

focus on service recovery and ensuring customer satisfaction.

• Organize workflow and ensure that employees understand their duties or delegated tasks.

• Ensure the club meets all statutory regulations regarding health, safety, fire, hygiene,

licensing, security, and be familiar with all fire and emergency evacuation procedures.

• Ensure the equipment and interiors of the club are always maintained thoroughly in a clean

and fully operational manner.