Business Operations Manager

RokeBuilt on a 70-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that’s our mission, passion, and motivation.
Job Purpose & Key ResponsibilitiesThe Business Operations Manager – Enablement / Platforms is responsible for enabling the effective operation of Global Services through coordination of key operational interfaces, oversight of enabling services and Partners, and support to governance, compliance and data integrity.
The role ensures that Global Services has the required platforms, processes and cross-functional support in place to operate efficiently and in line with corporate expectations.
Key Responsibilities• Corporate & Partner Services IntegrationAct as the primary operational interface with Corporate and other Partner Services (including Facilities, Security, Vetting, IT, People and Recruitment), ensuring requirements are clearly communicated, prioritised and delivered.• Operational Enablement & ReadinessOwn and coordinate activities required for operational readiness including onboarding, mobilisation, access to systems, and workforce enablement services.• Process Integration & Interface ControlDefine and maintain effective operational interfaces across Delivery, Engineering, Accounts and Partner Services.• Business Rhythm & Governance SupportEnable delivery of governance cycles (monthly reporting, IBP, QBRs) by coordinating inputs, dependencies and partner engagement.• Tools, Platforms & Data QualityDrive adoption and effective use of operational tools and platforms; own improvements in data quality, consistency and integrity across reporting and operational processes (or act as Global Services sponsor/key customer, for those improvement actions owned by groups outside Global Services).• Cross-Cover and DeputisingMaintain sufficient breadth of knowledge across the full BOM remit to deputise for the BOM – Optimisation and Improvement role as required.
Accountabilities• Effective integration with Corporate and Partner Services• Visibility and control of enablement-related risks and dependencies• Quality, consistency and reliability of operational data and platforms• Compliance with governance frameworks and operational standards• Smooth operational readiness and support to delivery teams
Key Interfaces• Global Services Leadership Team• Head of Business Operations / Head of Operations• Delivery and Engineering Leads• Account Management teams• Resourcing and Workforce Planning• Finance, People and Strategy functions• Corporate and Partner Services (Facilities, Security, Vetting, IT, etc.)
Outputs / Deliverables• Inputs to monthly reporting, QBRs and IBP cycles• Operational readiness and enablement tracking• Risk and compliance dashboards and artefacts• Data quality and platform performance insights• Governance inputs relating to operational integration
Knowledge, Skills & Experience• Relevant experience in business operations, governance, or operational enablement functions• Strong stakeholder management across multiple corporate and delivery functions• Experience coordinating operational interfaces and dependencies• Understanding of governance, compliance and risk processes• Experience working with operational tools, systems and data management• Strong organisational and communication skills
Where you’ll workRomsey (HQ) - You’ll find our Romsey site located within beautiful Hampshire countryside, close to the picturesque New Forest District and not far from a superb stretch of the south coast. This is no corporate concrete jungle; this is a manor house site, with ample parking an on-site gym and a driveway full of daffodils in the spring.
Woking - You’ll find our Woking site in a modern building on the outskirts of London. Rated excellent for sustainability by BREEAM & Fitwel certified – you’ll feel better for visiting. This site provides key links to our customers in London, is a 5-minute walk from the train station, has secure parking nearby and dedicated cycle storage.
Gloucester - You’ll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk.
ClearanceDue to the nature of this position, we require you to be eligible to achieve DV clearance