Business Operations Partner

At Enriched Living, we are a team of dedicated professionals specializing in behavioral health and disability support services. Our mission is to provide high-quality, person-centered care with integrity, compassion, and adaptability. We believe in helping all people achieve their highest potential.

JOB PURPOSE

The Operations Business Partner coordinates and supports key administrative and business functions across Enriched Living. This position serves as a central resource for revenue cycle activities, accounts payable, provider enrollment, marketing and communications, technology and employee business resources, executive support, and general business administration. The role requires strong organization, accuracy, discretion, independent judgment, and consistent follow-through.

CORE ACCOUNTABILITIES

• Revenue Cycle & Financial Administration
• Coordinate billing submissions, reconciliation, and follow-up on outstanding, denied, or unresolved claims.
• Support accounts payable activities, vendor accounts, recurring expenses, and other routine financial administration.
• Maintain accurate records, identify discrepancies, and elevate financial risks or unresolved issues to leadership.

Provider Enrollment & Credentialing

• Coordinate provider enrollment, credentialing, revalidation, renewals, and related payer requirements.

• Maintain required documentation and monitor deadlines to reduce enrollment or reimbursement risk.

Marketing & Organizational Communications

• Coordinate organizational marketing, outreach, branding, website, social media, and external communication activities.

• Support referral development, community outreach, events, recruiting initiatives, and other visibility efforts.

• Maintain consistent organizational messaging and materials in coordination with leadership.

Technology & Business Resources

• Coordinate technology, system access, equipment, and business-resource setup for new and existing employees.

• Provide routine technology support and coordinate more complex needs with external IT resources or vendors.

• Coordinate issuance, tracking, modification, and recovery of organizational equipment, expense cards, and related resources.

Executive & Administrative Support

• Provide administrative support to executive leadership, including calendars, meetings, travel, reports, presentations, correspondence, and special projects.

• Track action items, deadlines, and follow-up related to organizational priorities.

• Handle sensitive organizational, personnel, financial, and strategic information with appropriate confidentiality.

Business Operations

• Maintain administrative systems, records, calendars, and tracking tools that support organizational operations.

• Coordinate information and processes across Operations, Finance, Human Resources, Compliance, and executive leadership.

• Identify opportunities to simplify, standardize, or automate administrative processes.

• Support audits, licensing activities, internal reviews, special projects, and other business needs as assigned.

LEADERSHIP & ACCOUNTABILITY

• Take ownership of assigned responsibilities and follow issues through completion.

• Proactively identify approaching deadlines, discrepancies, barriers, and potential organizational risks.

• Communicate clearly, escalate concerns appropriately, and maintain accurate and reliable records.

• Exercise sound judgment, protect confidential information, and adapt priorities based on organizational needs.

• Build effective working relationships with internal departments, vendors, payers, and other external partners.

SKILLS & QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor's degree in business administration, accounting, healthcare administration, finance, information systems, or a related field preferred.

• Experience in business administration, healthcare administration, billing, finance, office management, executive support, technology support, or a related field.

• Strong organizational, communication, problem-solving, and follow-through skills with the ability to manage multiple priorities and deadlines.

• Proficiency with Microsoft Office applications and general business technology.

• Ability to work independently, exercise sound judgment, maintain confidentiality, and learn new systems quickly.

• Experience in healthcare, HCBS, Minnesota 245D services, provider enrollment, accounts payable, marketing, or technology administration preferred.

WORKING CONDITIONS

• Primarily office-based work with regular use of computers, phones, and other business technology.
• Occasional travel may be required between Enriched Living locations, vendor sites, meetings, or community events
• Must be able to manage confidential information and respond to time-sensitive administrative and business needs.

DIRECT REPORTS

None.

OTHER DUTIES

This job description describes the primary responsibilities of the position and is not intended to represent an exhaustive list of duties. Responsibilities may change based on organizational needs, growth, systems, or redistribution of work. The employee may be assigned additional duties reasonably related to the position.