Business Operations Specialist
We are expanding our Ride-Hailing Department and we're looking for a Business Operations Specialist to be responsible for managing our driver operations process in their given region.
Organize and Optimize Engagement Processes
- Coordinate strategies to attract, activate, reactivate, and retain drivers
- Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement
Lead and Motivate the Team
- Lead and manage a team of agents focused on driver engagement
- Conduct training sessions to develop key skills for user acquisition and activation
- Foster a motivating and high-performance team environment
Manage KPIs and Funnel Efficiency
- Monitor and optimize the entire driver funnel: from app installation to completing successful orders
- Track and improve territory KPIs
- Design and execute action plans to improve key metrics
Implement Motivational Programs
- Create and execute incentive programs to boost agent and driver performance
- Share performance feedback and insights to encourage continuous improvement
Support Activation & Reactivation Strategies
- Assist in launching, adapting, and enhancing strategies for driver activation/reactivation
- Manage third-party partnerships to increase the number of new drivers onboarded
Monitor CRM & Communication Quality
- Oversee call scripts and AI-driven communication tools
- Continuously test and refine communication approaches for optimal user experience
- Ensure all touchpoints deliver high-quality interactions
Execute City Launches
- Travel within the country to support on-the-ground efforts for new city launches
- Organize and lead local driver recruitment campaigns
Market Monitoring & Cross-Functional Collaboration
- Stay on top of competitor activity (bonuses, offers, etc.)
- Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities
- Advanced English proficiency: Both written and verbal communication skills are required
- Strong understanding of the sales funnel and how it applies to driver acquisition
- Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
- Experience in sales or recruitment, with a focus on meeting targets and performance optimization
- Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
- Availability for business travel to manage recruitment activities across different regions
- Degree in Business Administration, Marketing, or a related field (either in progress or completed)
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
- Knowledge of local transportation regulations and market trends would be a plus
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries
- Develop your professional skills with access to mentoring, career consulting, and learning programs
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
- Work alongside people who take initiative, speak openly, and challenge themselves to grow
- Improve your language skills through co-financed courses and internal speaking clubs
Final benefits may vary depending on the location