Business Operations Specialist

The Sales Operations Specialist provides critical support for projects, data/reporting expansion, branch-corporate ambassadorships, and sales development efforts in the Mexico Global Resource Center. This position provides increased support in all areas of Sales Operations by serving as a centralized point of contact for many initiatives that are spread across the Regional Business Operations Management teams and GRC Organization.

What our Sales Operations Specialist do:

• Provides ongoing support with assisting in the creation of training content.

• Assists with managing policy on ISO, JWI, and Selling.

• Assist with centralizing corporate department ambassadorships within the sales Operations organization for successfully rolling out changes to processes that directly impact the branch environment.

• Participate in the onboarding of new employees in Express system, TTI business tools, general processes.

• Work in collaboration with the Lead team in the quality process by following defined policies and procedures to maintain efficient sales cycle.

• Proactively identify opportunities for improvement, optimizing the processes, shares them with the team and champions their implementation.

• Supports the Mexico Global Resource Center on various GRC projects and presentation creation.

• Supports the Mexico Global Resource Center with data collection and analysis of monthly GRC quality metrics utilizing Express and PowerBI.

• Maintain, collaborate, and develop an effective and efficient communication within the team.

• Demonstrates and promotes TTI culture to instill company loyalty and continuity while maintaining a positive attitude dedicated to customer service.

What we look for:

• Bachelor’s Degree (Content Design, Curriculum Development, or related field of study preferred) and 1 to 3 years’ experience or an equivalent combination of education and experience.

• Must have some knowledge of all Microsoft Office applications.
• Ability to learn company policies and procedures.
• Possess excellent oral and written communications skills in English and Spanish along with ability to present information effectively.
• Must be able to respond promptly to inquiries and follow up on communications.
• Strong interpersonal skills for cross-functional and international collaboration.
• Must be detail oriented and have ability to multi-task.
• Ability to write reports and business correspondence.
• Ability to travel up to 25% of the time
• Excellent organizational skills

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.