Business Optimisation Lead - Home Claims

The role: As our new Business Optimisation Lead – Home Claims, you will drive operational excellence across Home Claims and the broader Claims & Assessing division. The role focuses on optimising cost-to-serve, improving customer experience, and delivering data-driven solutions aligned to business outcomes. Key responsibilities include knowledge transfer, training, implementation, and post-implementation reviews to embed change effectively. You will: Analyse existing processes to identify gaps …