Business Process Analyst

We are seeking an experienced Business Analyst – Process Transformation to play a key role within a major People Experience Transformation Program. This role will focus on understanding current business processes, identifying opportunities for improvement, and helping design future-state ways of working across the organisation's Hire-to-Retire lifecycle.

We are specifically looking for a strong Process BA who can lead process discovery activities, facilitate workshops, produce high-quality BPMN artefacts, and support the organisation through significant business transformation.

Key Responsibilities

• Lead workshops and discovery sessions to document current-state business processes and ways of working.
• Facilitate future-state design discussions with stakeholders across multiple business functions.
• Develop high-quality BPMN process maps, workflow diagrams, swimlane diagrams, and supporting process artefacts.
• Analyse existing business processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities.
• Conduct current-state and future-state process assessments, gap analysis, and business process redesign activities.
• Support the development of process governance frameworks, ownership models, and operational standards.
• Produce clear and comprehensive process documentation, business artefacts, and transformation deliverables.
• Work closely with senior stakeholders, operational teams, SMEs, and vendors to drive process improvement outcomes.
• Support business readiness activities and guide business stakeholders through testing and implementation activities.
• Ensure redesigned processes transition effectively into future operating models, service delivery frameworks, and technology initiatives.

Key Experience Required

• Proven experience as a Business Analyst working on process transformation, business improvement, or organisational change initiatives.
• Strong experience documenting current-state and future-state business processes.
• Demonstrated BPMN process modelling capability.
• Strong workshop facilitation and stakeholder engagement skills.
• Excellent documentation and process analysis skills.
• Experience supporting UAT, business readiness, or implementation activities.
• Experience working with senior stakeholders, executives, and business leaders.
• Exposure to enterprise-wide digital transformation or business transformation programs.