Business Process Analyst

About Chartis Federal

Chartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide.

Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected—on the battlefield, on the border, and in our backyards.

Position Overview

We are seeking a Business Systems/Issuance Analyst to support the customer business process improvement and CNGB Issuance Program functions. This dual-hatted role combines workflow analysis, SharePoint/records administration, and issuance package coordination into a single position responsible for driving process consistency across supported directorates.

The ideal candidate brings experience developing SOPs, analyzing business processes, and administering SharePoint or similar knowledge-management platforms in a federal or DoD environment.

This position is contingent upon contract award.

Responsibilities

• Define workflow processes, performance measures, and data-collection methodology; develop SOPs to ensure repeatable, audit-ready execution.
• Assess and recommend improvements to ongoing systems analysis and process review; identify gaps or deficiencies in current processes.
• Maintain and improve NGB JACO and NGB ExecSec Guard Knowledge Network (GKN)/SharePoint content, including electronic data requirements and record-keeping functionality.
• Maintain and modify the NGB ExecSec Issuance, Programs, and Operations branches' website/SharePoint page and the ARNG CSO-S/SGS SharePoint page.
• Create a Task Management Tool (TMT) task for each CNGB issuance requiring annual or five-year review (approximately 150 tasks per year) and track progress to completion.
• Review each issuance prior to final approval to confirm staffing requirements per CNGB Instruction/Manual 5000.01 are met (approximately 50 tasks per year).
• Provide monthly reporting on issuances being staffed in TMT (issuance name/number, OPR, staffing level, suspense date) and maintain a list of non-compliant issuances.
• Deliver monthly CNGB issuance training sessions and maintain a staffing SOP operationalizing CNGB Instruction 5000.01A/Manual 5000.01B.