Business Process Analyst / Delivery Assurance Analyst (LSS Green Belt required)
Summary
Straive is hiring a Business Process / Delivery Assurance Analyst in Paranaque City, Metro Manila to audit production-floor processes, document current and future-state workflows (BPMN), and ensure compliance with QMS/ISO standards. Requires a Lean Six Sigma Green Belt, 2-3 years of similar experience in BPO/KPO/IT services, and MS Office proficiency.
The Delivery Assurance Analyst is responsible for improving business operations by standardizing and streamlining current processes. You will implement new workflows and modern technologies in close partnership with various Operations units. This role focuses on maximizing efficiency, maintaining quality systems, and driving a continuous improvement culture.
Key responsibilities
Evaluate production floor systems, programs, and project management setups through process auditing to identify alternative courses of action
Document current-state business processes—including process maps, business rules, and risk controls—to design optimized future-state workflows
Review and analyze corrective actions, preventive measures, and audit findings to ensure strict compliance with internal policies and QMS/ISO standards
About you
Graduate of a 4- or 5-year course (preferably Business or Engineering)
2–3 years of experience in a similar capacity, ideally within the BPO/KPO/IT services industry
Certified Lean Six Sigma - Green Belt
Strong background in Business Process Reengineering, Quality Management Systems (QMS), Six Sigma methodologies, and Root Cause Analysis (RCA)
Proficiency in MS Office applications (Word, Excel, PowerPoint)
Experience creating standard process documentation like BPMN workflows