Business Process Analyst

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org . The mandate of the International Centre for Settlement of Investment Disputes (ICSID) is to foster increased flows of international investment by providing an impartial and effective international forum for the resolution of disputes between host governments and foreign investors. Further information about ICSID can be found on its website at www.worldbank.org/icsid . Role Responsibilities: General duties include: • Work with users to assess business operations, document business needs, and identify areas for improvement. • Identify system simplification and automation opportunities leading to optimization of internal processes and efficiencies. • Help formulate and define project scopes and objectives based on institutional requirements and user needs. • Help document business requirements and identify opportunities to design or redesign systems to meet operational needs. • Participate substantively in testing the functionality of systems being developed to determine whether requirements are being met. • Provide business insights and clarifications of requirements to support the delivery of effective technical solutions. • Provide direct support to ICSID users on new technical solutions by providing training and answering questions as needed. • Prepare user guides on new systems and applications. • Proactively identify opportunities for integration across systems and functions. • Help maintain ICSID case data in new applications, ensuring that information is entered accurately and kept up to date. • Serve as a member of the ICSID intake team, supporting the intake and processing of all requests, including requests for arbitration, conciliation, mediation, post-award remedies, appointing authority matters, and arbitrator challenges. Specific duties include, but may not be limited to: Data review and clean-up: • Work with data owners and ITS teams to identify and collect datasets from various sources. • Perform clean-up and data reconciliation based on the logic provided by the respective data owners. This would be an iterative task, with each successive iteration creating datasets of relatively higher quality. • Document reconciliation issues and contact the responsible data owner to define the clean-up strategy. • Help data owners maintain “delta” sets after the clean-up phase and through deployment to production. Creation of test plans: • Work with data owners and system users to understand business functionalities required from new applications and reports. • Document lists of test cases required for validating the functionality of the applications and reports. • Seek approval of test plans from the respective application owners. User Acceptance Testing (UAT): • Perform iterative UAT against the approved list of test cases. Work with ITS to resolve functional issues identified. • Work with data owners and ITS to find and resolve data gaps and issues. • Document and summarize test results for review and sign-off by various stakeholders.