Business Process Documentation Specialist (702024) 23-I

Job Title : Business Process Documentation Specialist (702024)

Atlanta, GA 30334 Hybrid

Responsibilities:

•     Review current documentation in light of Business Processes, current Industry Standards and best practice

•     Highlight gaps and determine next steps/timings to document all Business Processes

•     Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and are readily available to all users

•     Refactor a large repository of legacy documentation into new formats

•     Synthesize and consolidate documentation from multiple sources, include 3rd party vendors and legacy sources

•     Interview Subject Matter Experts to determine current and ideal process steps

•     Assist with Business Process evaluation and design

•     Support new process/changes with 'as is' and 'to be' documentation

•     Curate new internal documentation repository

Core Competencies:

•     Process documentation writing and maintenance

•     Understanding of IT and process Industry Standards such as ITIL

•     Proven experience writing technical and process documents

•     Must be strong with process and procedures, and requirements gathering

•     Able to write user-friendly content that meets the needs of target audience

Minimum Qualifications:

•     A bachelor's degree from an accredited school

•     Advanced level skills with MS Office applications (Word, Excel, SharePoint) and Wikitext Markup

•     Must have a 3 tyears of experience is documentation creation and curation