Business Process Engineer

Salary: RM 5,000 – RM 7,000 per month

About the role

The Business Process Engineer drives the digitisation of internal business processes by analysing current operations, identifying improvement opportunities, designing practical future-state processes and implementing fit-for-purpose digital solutions. The role combines business process analysis with hands-on Microsoft Power Platform capabilities to digitise workflows and introduce automation that delivers operational value. Business process reengineering is applied where substantial redesign is required.

Key responsibilities

• Conduct process discovery through stakeholder interviews, workshops, observation and review of operational information; document AS-IS processes including activities, roles, systems, information flows, approvals, handoffs, business rules and exceptions

• Identify repetitive manual work, duplicate data entry, bottlenecks, inconsistent practices, unnecessary steps and control or traceability gaps; perform root-cause analysis and translate findings into business and functional requirements

• Design practical TO-BE processes that simplify and standardise work before digitisation or automation; define roles, responsibilities, decision points, controls, approvals, business rules and exception handling

• Apply business process reengineering where incremental improvements are insufficient; prepare and maintain process flows, standard operating procedures and supporting documentation

• Identify opportunities to convert manual, paper-based, spreadsheet-driven or fragmented processes into structured digital workflows; translate approved TO-BE processes into digital solution designs

• Design, configure, build and enhance business applications using Microsoft Power Apps, particularly Canvas Apps; implement workflow automation, approvals, notifications and controls using Microsoft Power Automate

• Use SharePoint Online, Microsoft Lists and Microsoft 365 services for data capture, forms, documents, workflows and collaboration; apply sound practices for access control, data validation, error handling, maintainability and user experience

• Facilitate requirements-gathering and solution-design discussions with business and technical stakeholders; document business and functional requirements, user stories, acceptance criteria, rules and process scenarios

• Develop UAT scenarios and test cases; coordinate User Acceptance Testing, document defects and support resolution; support deployment, process rollout, user training and operational transition

• Define process measures such as cycle time, manual effort, handoffs, errors, rework, compliance, adoption and automation level; monitor post-implementation performance and conduct post-implementation reviews

About you

• Bachelor's degree in Business, Information Systems, IT, Computer Science, Industrial Engineering, Business Analytics, Engineering or related discipline

• Minimum 5 years of relevant experience in business process analysis, business analysis, process improvement, digital transformation or related work

• Strong hands-on experience documenting and improving AS-IS and TO-BE business processes

• Hands-on experience with Microsoft Power Apps, Power Automate, Dataverse or Microsoft Lists

• Ability to translate business and functional requirements into practical digital solutions

• Experience supporting UAT, implementation, user adoption and post-implementation improvements

• Strong analytical, problem-solving, facilitation, stakeholder-management and communication skills; able to work with business and technical teams

• Experience in operationally intensive industries or cross-functional digitisation is preferred

• Experience with Power BI, AI Builder, Copilot Studio, Power Platform governance, security, application lifecycle management and enterprise integration is an advantage

• Familiarity with BPMN and process-modelling tools; Microsoft Power Platform, Business Analysis, Lean or Six Sigma certification is advantageous