Business Process & Systems Analyst

Key Responsibilities • Gather, analyze, and document business requirements and process workflows. • Conduct gap analysis and recommend process and system improvements. • Coordinate with business users, IT, developers, QA, and vendors to deliver system enhancements and projects. • Support system configuration, product setup, testing, data migration, and User Acceptance Testing (UAT). • Assist in project planning, implementation, user training, and post-go-live support. • Monitor project progress and prepare status reports and documentation. • Ensure compliance with regulatory, audit, and company requirements. • Maintain accurate documentation, including business requirements, functional specifications, and project records. Qualifications: • Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, Business Administration, or a related field. • At least 3–5 years of experience as a Business Analyst, Business Systems Analyst, Business Process Analyst, or similar role. • Experience in business process engineering/improvement and handling system and operational projects. • Experience in the non-life insurance industry is an advantage. • Knowledge of insurance core systems is an advantage. • Strong understanding of business process analysis, requirements gathering, and system implementation methodologies. • Experience in system testing, UAT, and project documentation. • Excellent analytical, problem-solving, communication, and stakeholder management skills. • Proficient in Microsoft Office applications; experience with project management or business analysis tools is an advantage.